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Lab Support Specialist in Rochester, MN at Pride Health

Date Posted: 10/2/2018

Job Snapshot

  • Employee Type:
  • Location:
    Rochester, MN
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Pride Health is seeking candidates for a Lab Support Specialist position in Rochester, MN.  This is a 3-month assignment, M-F, 7:30am-4:30pm.  Off hours and weekend work may be required. 

As a Lab Support Specialist, you will provide customer support to partner collection sites in regards to laboratory and study set up for a large-scale medical research project.


  • Interacts with and provides education to research investigators, study coordinators and other study team members in order to provide accurate information while complying with quality and regulatory agencies.
  • Perform on-boarding activities for collection sites across the United States.
  • Maintain task lists, distribution and receipt of documents.
  • Management of change requests.
  • Attendance of meetings, organizing meetings, and capturing information through meeting minutes.
  • Create and maintain procedures and training documents.
  • Takes corrective and preventative action to resolve problems.

Skills & Qualifications

  • Bachelor's degree in relevant field.
  • 2+ years of relevant experience in healthcare, laboratory or in a helpdesk/call center environment is required.
  • Strong computer skills (Microsoft Office Suite - Word/Excel/Powerpoint)
  • Must be self-motivated to work independently on multiple tasks as well as work in a team setting.
  • Must have strong interpersonal human relation's skills to accomplish goals through collaboration and coordination.
  • Strong organizational and analytical skills with high attention to detail.
  • professional and articulate verbal and written communication skills, with the ability to communicate in a direct, clear and concise manner.
  • Listens carefully, demonstrates understanding, documents clearly and maintains an approachable and positive atmosphere.
  • Provide excellent customer service and technical lab support to internal and external customers and colleagues across multiple sites.
  • Effectively manages ambiguous situations, handles customer complaints, determines appropriate course of action and coordinates resolutions.
  • Able to work in a high stressed, customer focused environment with limited to no downtime in a given shift.