People Content Specialist

What are we looking for in our People Content Specialist?

A ride-share company is looking to hire a People Content Specialist.

Location: Remote / Chicago, IL

Contract: 6 Months

Pay: $30-39/hourly

About the role:

As People Content Specialist, you will contribute to an effortless employee experience by supporting the build-out and day-to-day maintenance of our intranet, built on ServiceNow. In this highly collaborative role, you will work closely with the Knowledge Manager, Content Specialist, Content Owners and Product team to maintain and continuously improve our People information, ensuring it is easily accessible to our 20,000+ employees.

RESPONSIBILITIES

• Manage a backlog of content priorities to ensure content quality, availability, and searchability.
• Support the roll-out of new content with global and regional content owners.
• Monitor content performance metrics to assess performance, identify areas for improvement, and increase adoption to the portal.
• Support developing content templates and layout designs to enable employee self-service needs.
• Provide training and support to Content owners, ensuring they have the knowledge, tools, and skillet to contribute and maintain engaging content.
• Participate in the overall efforts aiming at improving the global content management tools, including ServiceNow platform features.

REQUIREMENTS

• Knowledge Management: 2+ years of experience in Knowledge/Content Management or Strategy, Information Architecture, or Communications.
• Strong written and verbal skills
• Basic HTML knowledge
• Experience developing trusted relationships with stakeholders at all levels
• Flexible self-starter with the ability to prioritize and drive projects to completion

Pride Global offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.

Russell Tobin is a leading minority-owned professional and technical recruitment and staffing advisory organization.

We are comprised of specialized practices focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts are able to provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies.

We are the staffing arm of the Pride Global network, a minority-owned integrated human capital solutions firm, with additional offerings in vendor management, payroll programs, and business process optimization.

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