Technical Helpdesk Representative

What are we looking for in our Technical Helpdesk Representative?

Pride Global/Russell Tobin is currently seeking Technical Helpdesk Representative to support our client. This is an excellent opportunity to work with a dynamic team and gain valuable experience in the Banking industry. Potential to extend or convert for the right candidate. Apply today for consideration!

Position: Technical Helpdesk Representative

Location: Hybrid - Minneapolis, MN 55402

Contract: 12+ months with possible extension.

Pay rate: $24.00-26.00/hr on W2

JOB SUMMARY:

Responsibilities:

• This Technical Helpdesk Representative role supports clients with their commercial credit card programs by providing technical assistance through phone, email, and chat to ensure a positive client experience with our online commercial card management platform Access Online.
• Technical Helpdesk Representatives regularly address client issues by listening to clients, troubleshooting potential root causes of issues and determining the appropriate course of action with the ultimate goal of final issue resolution and maximum client satisfaction.
• This is a key client support role that works closely with our account management teams and is a team orientated position.
• This role is responsible for supporting Federal Government accounts and requires passing a post-employment screening administered by the General Services Administration (GSA) which includes extensive criminal and background checks.

Basic Qualifications:

• High school diploma or equivalent
• Two to three years of experience as a Telecommunications CSR

Preferred Skills/Experience:

• General knowledge and understanding of the technical aspects of telecommunications equipment, systems and vendor capabilities.
• Ability to manage multiple tasks/projects and deadlines simultaneously.
• Good verbal and written communications skills
• One to two years of experience in roles focused on hardware or software technical support, telecommunications or related industries.
• Proficient computer skills using a variety of software packages including Microsoft Office applications.
• One or two years of focused customer phone and email support highly desired.

ABOUT US:

Russell Tobin is a leading minority-owned professional and technical recruitment and staffing advisory organization. We are comprised of specialized practices focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts are able to provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies.

As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.

Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

Rate/Salary: $24.00-26.00/hr