Order Administration Representative

What are we looking for in our Order Administration Representative?

Job Title:  Order Administration Representative

Pay: $20.00/hr. to $22.00/hr. DOE

Schedule: Monday-Friday, Day shift

Location: Dayton, OH 45422 (Hybrid) 3 days onsite

Contract Duration: 6 month contract, possible extension

Company Overview:

Our client is a global technology company that provides software, hardware, and services to a variety of industries.

Responsibilities:

• Order Processing: Receive and accurately process customer orders via various channels, including email, phone, sales quotations and online portals through clients order management systems.

• Basic Sales Quote Support: Assisting sales teams with preparing accurate quotes prior to and after signature and subsequently converting quotes to orders in respective systems.

• Order Tracking: Monitor status of orders to ensure timely fulfillment and delivery. Proactively communicate with customers regarding delays or issues that may arise during order processing.

• Customer Support: Address customer inquiries related to order status, software provisioning, shipping information, and product availability. Provide timely and courteous responses to maintain high levels of customer satisfaction.

• Inventory Awareness. Basic collaboration with global/regional distribution centers and inventory/product management teams to stay informed of inventory availability for order fulfillment.

• Documentation: Maintain accurate and up-to-date documentation to keep track of changes/updates to orders with relevant approvals per policy.

• Quality Control: Verify accuracy of order details ie. pricing, part #’s, customer contact, delivery information and quantities before processing orders. Identify and rectify any discrepancies or errors with customers.

• Compliance: Ensure compliance with company policies and procedures, as well as industry regulations, related to order processing and data privacy.

Minimum Qualifications:

• Experience in administration, sales support, or accounting.
• Strong organizational skills, attention to detail and accuracy in data entry and order processing.
• Excellent communication skills, both written and verbal, to interact effectively with customers and internal teams while conveying a positive, service-oriented attitude.
• Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines.
• Problem-solving and critical-thinking abilities to resolve order-related issues effectively.
• Experience with a top tier Enterprise resource planning (ERP) system a plus.
• Familiarity with Salesforce CRM systems and other relevant software applications a plus.
• Experience with Google Chrome, Gmail, Google Apps, Microsoft Office/Suite, Data Load a plus.
• Minimum High School degree but 2-4 Year Degree preferred; additional education or training in business administration, software delivery or supply chain management is a plus

Russell Tobin is a leading minority-owned professional and technical recruitment and staffing advisory organization.

We are comprised of specialized practices focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts are able to provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies.

As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.

Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

Rate/Salary: 20-22/hr