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Job Requirements of Customer Service Rep:
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Employment Type:
Full-Time
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Education:
High School
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Location:
Minneapolis, MN (Onsite)
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Customer Service Rep
What are we looking for in our Customer Service Rep?
Job Title: Provider Service Representative (W2 Contract)
Location: Remote
Hours: 8:00 AM – 4:30 PM or 8:30 AM – 5:00 PM
Pay Rate: $17.00 - $19.50 per hour
W2 Contract Duration: September 30, 2024 – February 28, 2025 (May extend)
Position Overview:
We are looking for a Provider Service Representative to join our team on a W2 contract. The role requires handling inbound calls from providers, and offering accurate assistance with claims, authorizations, and appeals. The successful candidate will meet daily call quotas and maintain high-quality service standards.
Key Responsibilities:
- Handle a high volume of incoming calls efficiently, navigating multiple systems.
- Assist providers with inquiries, ensuring 95% accuracy on all performance metrics.
- Answer at least 55 inbound calls per day, meeting or exceeding departmental standards.
- Adhere to performance targets for Hold Time, Abandonment Rate, Talk Time, Quality, and Adherence.
- Provide follow-up as needed to ensure provider satisfaction and issue resolution.
- Handle challenging customer situations by offering calming and effective solutions.
- Respond promptly to team chats and emails in a professional manner.
- Ensure accurate and thorough documentation of every call.
- Verify HIPAA compliance on every account.
- Perform additional duties as assigned.
Required Skills:
- Basic computer skills.
- Proficiency in Microsoft Office Suite (Excel and Word required; Access, Outlook, PowerPoint preferable).
- Strong keyboarding skills and the ability to multitask across various system applications.
- Training will be provided on specific systems.
Minimum Qualifications:
- High School Diploma/GED or equivalent
- No professional certification required
Pride Global offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.
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