Pension Data Project Lead

What are we looking for in our Pension Data Project Lead?

We are looking for someone to bring their technical DB pensions experience to the Pensions Data team and take the lead on key client projects. You will ensure projects are completed in line with procedural and client requirements and within service level agreements all the time providing a continually improving level of customer service in terms of quality, cost and time.

This role is perfect if you have technical pensions experience and want to work in a project-based role with a clear succession plan to further your career. Study support is available for the PMI qualification.

Job Description:

Key responsibilities:

• To work with the Pensions Technicians, Pensions Technician Specialists, Data Service Delivery Manager and Client Relationship Managers to deliver requirements for projects within KPIs (time scales, deliverables, quality, sign off) and guide the planning process
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  To ensure accuracy and quality of data projects
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  To understand, build, maintain and enhance customer relationships representing the department in key meetings with internal and external project stakeholders
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  To build, maintain and enhance the team’s competence in order to improve delivery of the customer experience and to ensure we treat customers fairly
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  Regularly review the effectiveness and efficiency of existing systems and controls and make suggestions to continually enhance service delivery, improve processes and reduce potential complaints and business risks

Key tasks

• Checking calculations and completing all tasks in line with current work procedures to provide
  input into the costing of data projects
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  To support the team on complex cases, high value cases and complaints
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  To complete checking to ensure accuracy is maintained
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  To challenge the activities inside and outside the team in order to improve the customer experience
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  To attend meetings or join calls to update clients and the business on project progress

What are we looking for:

• DB Pensions experience
• Excel: can perform a vlookup and produce pivot tables and use appropriate formulas to interpret results
  Ability to understand, interpret and input into project plans
• Ability to evaluate and track progress against a project plan
• Can identify gaps and errors in complex data
• Can interpret complex data and make recommendations