Product Onboarding Specialist / Manager

What are we looking for in our Product Onboarding Specialist / Manager?

6-month contract

Remote

$30+/hr W2 DOE

Workflow:

• Businesses use Web Form to become partners.

• Many times business will not get the right feature set – businesses have signed up, they get privileges on conditions

• Currently there is no technology to check conditions

• This person has to manually check to verify the business has the correct profile and conditions.

• Bugs are identified from this process, capture and identity bus for software engineers

• Workflow for new and existing product lines

Job Description:

Project Management

• Lead and oversee business onboarding from initiation to completion, ensuring all deliverables are met on time, within scope, and within budget.

• Develop detailed project plans, coordinate cross-functional teams, and manage resources effectively to achieve project goals.

Process Management

• Design, implement, and optimize business processes to improve onboarding efficiency and effectiveness

Hands-On Operations Management

• Take a proactive approach to managing day-to-day operations, addressing operational challenges, and ensuring smooth business onboarding.

• Includes manually checking status and deciding which business should be getting specific feature sets

Stakeholder Engagement

• Collaborate with internal and external stakeholders, including senior management, to understand requirements, communicate progress, and resolve issues.

• Build strong relationships to ensure stakeholder needs are met and expectations are managed effectively.

Skills:

• Has previous experience working independently in a fast-paced, rapidly growing environment with minimal supervision

• Highly flexible and adaptable to meet evolving needs and priorities

• Proactive, strong sense of ownership with demonstrated teamwork capabilities.

• Excellent problem-solving skills with a results-oriented approach

• Exceptional communication and interpersonal skills, with the ability to collaborate effectively with a diverse group of XFN teams and stakeholders

• Ability to build and maintain relationships with stakeholders and team members.

• Strong project management skills, attention to detail and ability to prioritize tasks and manage multiple projects simultaneously
  
  

  Pride Global offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

Rate/Salary: $30+