Associate OneSource Service Support Specialist

What are we looking for in our Associate OneSource Service Support Specialist?

Russell Tobin's client, a leading financial services company, is hiring a Service Support Specialist in Sacramento, CA.

Job Title: Service Support Specialist

Hours and Training:

• Work Schedule: 40 hours/week, Monday to Friday, 7:30 AM – 4:00 PM
• Overtime: TBD, based on business needs
• On-call/Weekends: TBD, based on business needs (No Weekend Work)

Payrate:$25 to $28.49/hr.

Contract Duration: 6 months
Conversion Potential: Yes (Contract to Hire)
Location: 100% Remote (Prefer candidates from Southern CA or California local)

Position Overview:

As a Service Support Specialist, you will be the key point of contact for customer service inquiries, ensuring effective communication and resolution. Your daily responsibilities will include:

• Referring customers to the appropriate internal professionals for escalations and reassignments to achieve resolution and customer satisfaction.
• Monitoring and responding to customer requests, processing equipment service requests, and scheduling maintenance while recording all activities in the applicable CMMS.
• Communicating timely program information to service providers, ensuring satisfactory service delivery.
• Following up on service events to confirm completion and customer satisfaction.
• Collaborating with the service delivery team to meet service goals and maintaining data accuracy.

Communication Skills:

• Articulate technical information clearly to build rapport with stakeholders.
• Discuss troubleshooting and repair situations professionally and effectively.
• Monitor open requests to achieve closure while adhering to metrics requirements.

Interaction Level:

• Daily interaction with management and team members.

Skills Overview:

Qualifications:

• Bachelor’s degree with 2 years of experience in a team-based customer service environment, or
• Associate’s degree with 5 years of experience in a team-based customer service environment.

Must-Haves:

• Strong organizational and time management skills.
• Ability to work effectively both individually and in a team.
• High level of commitment to customer service.
• Excellent verbal and written communication skills.
• Proficiency in software applications for word processing, email, and order entry.

Technology Requirements:

• Experience in GMP, GXP environments.
• Proficiency in Microsoft Office; experience with SAP, Service Max, and Maximo is desirable.

Additional Requirements:

• Scheduling and maintenance repair experience.
• Familiarity with scientific laboratory environments.

Success Metrics:

• Exceptional analytical skills and proficiency in Excel.
• Openness to change and new technologies.
• Self-motivated with strong follow-up capabilities.

Benefits that Russell Tobin offers:

Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors. 

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