Customer Experience Representative

What are we looking for in our Customer Experience Representative?

Russell Tobin & Associates is currently seeking a Customer Experience Representative, 06 Months Contract role for one of our Fortune 500 clients, at Spokane Valley, WA (Hybrid). Apply today for immediate consideration.

Hourly Pay: $16 to $18 W2

Location: Spokane Valley, WA (Hybrid)

Duration: 06 Months Contract until Feb 2025

Key Qualifications:

As a Customer Experience Representative, you are responsible for providing exceptional service to our customers via phone, email, and in-person interactions. You will be a part of an elite team of professionals who are dedicated to ensuring the customer’s experience is positive and memorable.

Essential duties & responsibilities:

• Provide timely customer service responses.
• Follow customer support guidelines as established by customer experience supervisor.
• Answering customer inquiries, diagnoses and resolves customer issues.
• Fulfill customer service requests via phone, email, email, chat, or in person.
• Establish and maintain effective and cooperative working relationships and excellent customer service.
• Handle customer complaints.
• Developing and documenting knowledge into helpful content.
• Maintaining a sound understanding and adherence to the Client's quality policies.
• Must be proficient or able to learn the use of Netsuite ERP system.
• Be a knowledge expert with the Client's products and provide product information.
• Work closely with other departments including sales, marketing, and product development to ensure customer needs are being met and products are being developed in a customer centric manner.
• Open/close procedures for retail space.
• Complete transactions accurately and efficiently while engaging customers.
• Perform other assigned tasks and duties as necessary.

Skills, knowledge & education:

• High School degree or equivalent education required.
• 1-3 years of customer service or related experience.
• Excellent communication skills, both written and verbal, including active listening.
• Proven initiative and creative approaches to problem solving.
• Adapt quickly to new systems and processes.
• MS Office including Excel, Word, and Outlook.
• Strong attention to detail, goal oriented.
• Able to work well in a team environment.
• Ability to prioritize and manage multiple responsibilities.
• Excellent interpersonal and communication skills.

Russell Tobin is a leading minority-owned professional and technical recruitment and staffing advisory organization. We are comprised of specialized practices focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts are able to provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies.

As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.

Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

Rate/Salary: Hourly Pay: $16 to $18 W2