Sales Service Specialist

What are we looking for in our Sales Service Specialist?

Sales Service Specialist UK and Belgium – UK Remote - Native language in Dutch or French

Our client is a global analytical service and solutions provider with offerings including the leading OneSource Field and Laboratory services business that serve the biopharma, food, environmental, safety, and applied end markets to accelerate scientific outcomes. They served as a trusted partner in laboratory analysis and management and today complements its service offerings with a broad portfolio of atomic spectroscopy, molecular spectroscopy, and chromatography instruments, consumables, and reagents.

The Service Sales Specialist is responsible for developing the Analytical and Food service business in UK and Belgium and supporting the Service Sales Manager team. She/He is responsible for the sales of warranty extensions, service contracts, the extension of existing service contracts, the development of the entire core service portfolio.

This is achieved by working with Customer Care, Inside Sales Team and Service Delivery Team, which includes all activities that contribute to the acquisition, satisfaction and retention of service customers and the efficient and effective utilization of service processes.

In addition, this position is responsible for building and maintaining customer / channel relationships and providing pre- and post-sales consultation to customers aimed at increasing PerkinElmer's market share, revenue and profitability in line with strategic business objectives.

Responsibilities:

• Developing market share for core services, securing existing customers and re-acquiring former customers.
• Maintaining business reports and prospect lists in existing systems
• Preparation of quotations
• Active involvement in lead generation
• Interface with service leadership and cross-functional teams as needed to resolve customer issues.

Collaborate with:

• Inside sales team.
• Management
• Service
• Sales Department
• Contract department
• Customer Service
• Product lines Support centers

Qualifications:

• Bachelor's degree in natural sciences or higher.
• Proven sales skills
• Good knowledge of common IT tools (MS-Office, SAP and Service Max a Plus)
• Native language in Dutch or French
• Fluent in English, in oral and written form