Sales Support Specialist

What are we looking for in our Sales Support Specialist?

Our client, a global FinTech organization, is seeking a Sales Support Specialist to assist in FinTech Sales Revenue Operations teams to take ownership of Marketplace Technology billing. This is an excellent opportunity to work with a dynamic team and gain valuable experience in the sales industry.

Job Title: Sales Support Specialist | MpT Billing

Pay Rate: $30.00-33.00/hour (based on experience)

Duration: 6-month contract w/ possibility of extension

Schedule: Monday-Friday, 40 hours/week

Location: Onsite | New York, NY

Responsibilities:

• Take ownership of the MpT billing process, collaborating with sales representatives and account managers to understand each customer's billing details thoroughly.
• Generate invoices and verify billing accuracy, ensuring alignment with contractual agreements.
• Ensure prompt and accurate preparation and processing of invoices.
• Investigate and resolve inquiries related to customer invoices, providing timely resolutions.
• Collaborate with sales account managers to address customer questions or escalations effectively.
• Document processes, customer details, and collaborate with stakeholders to develop a transition plan for centralizing billing responsibilities.

Requirements:

• Minimum of three (3) years of experience in processing invoices.
• Proficient understanding of the billing process, including verifying invoice-contract alignment, incorporating purchase orders as necessary, managing credits and reissued invoices, and ensuring accurate contact information.
• Demonstrated ability to maintain a high level of accuracy and attention to detail.
• Strong investigative skills to address customer billing issues, including effective communication and providing regular updates to customers.
• Knowledge of Salesforce is advantageous.
• Capability to work independently and efficiently.
• Excellent organizational and time management abilities.
• Outstanding verbal communication and interpersonal skills.

ABOUT US:

Russell Tobin is a leading minority-owned professional and technical recruitment and staffing advisory organization.

We are comprised of specialized practices focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts are able to provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies.

As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.

Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

Rate/Salary: $30-$33/hr