US
0 suggestions are available, use up and down arrow to navigate them
WE’RE SENDING YOU TO AN EXTERNAL SITE TO APPLY
Please verify the following information to apply to this job
PROCESSING APPLICATION
Hold tight! We’re comparing your resume to the job requirements…
ARE YOU SURE YOU WANT TO APPLY TO THIS JOB?
Based on your Resume, it doesn't look like you meet the requirements from the employer. You can still apply if you think you’re a fit.
Job Requirements of Customer Service Advisor:
-
Employment Type:
Full-Time
-
Experience:
Not Specified
-
Education:
Not Specified
-
Travel:
Not Specified
-
Manage Others:
Not Specified
-
Location:
Newcastle upon Tyne, Tyne and Wear (Onsite)
Do you meet the requirements for this job?
Customer Service Advisor
PrideNow
Newcastle upon Tyne, Tyne and Wear (Onsite)
Full-Time
What are we looking for in our Customer Service Advisor?
Customer Service Advisor - Newcastle - Contract to Perm - £11.44 to £12.44 an hour.
Client is a major UK High Street Bank, looking for colleagues to join the team of Customer Service Advisors
- Answer contacts promptly and professionally
- Log/Validate all contacts on the provided case/call logging system.
- Resolve customer queries using the relevant tools and systems
- Manage end to end all contacts logged, providing regular updates to customers on ticket status.
- Invoke Escalation Procedures within defined time frames
- To comply with/complete desk-specific or ad-hoc requests/tasks/training.
- Ensure Quality standards are adhered to regarding both Cases & Calls.
- Continuous documentation validation.
- Proactively seek support from escalation team via appropriate methods as required.
- Escalate tickets to other resolution team for validation and further escalation.
- Monitor ticket queues and handle tickets appropriately
- Provide support to multiple desks and accounts if required under CSI (Cross Skilling Initiative).
- Proactively contribute to the achievement of service desk SLA’s.
Get job alerts by email.
Sign up now!
Join Our Talent Network!