Technical Support Engineer - Integrations

What are we looking for in our Technical Support Engineer - Integrations?

Job Title: Technical Support Engineer - Integrations
Location: San Diego, CA 92121 (Hybrid)
12+ Months with possible extension
Pay: $35-$45/Hr on W2 (depends upon experience)

Duties:    
Provides technical support to administrators, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex  computer systems, complex software, integrations, or networked and/or wireless systems.
Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning applications and software. Troubleshoots and diagnoses design, reliability and maintenance problems or bugs to platform engineering/software engineering.

What you will do in this role:
Be a Customer Advocate providing support to users/administrators of our platform
Understand our platform, cloud technologies and troubleshooting practices to ensure successful resolution of challenging technical situations
Resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or answer technical questions about the ServiceNow software and platform.
Gain an understanding of the ServiceNow platform and all core functionality.
Analyze data with a view to isolate the potential cause of the issue.
Involve others to accomplish personal and group goals.

Skills:    
Knowledge on LDAP/Active Directory, SSO or other authentication or user management systems
Understanding of Email Troubleshooting (e.g. Office 365, Exchange  )  
Knowledge on Web Services  (SOAP, REST)  
Working knowledge on Network troubleshooting (e.g. Ping, Telnet)
Hands on experience in any bi-directional, integration between two systems  
Some experience with Scripting languages:  JavaScript preferred
Experience with relational databases (e.g. MySQL, Oracle)
Experience with the gathering and reading of various log files

Benefits Info

Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.