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Knoeledge Management Change and Communications Manager

PrideNow London, Greater London (Onsite) Full-Time



What are we looking for in our Knoeledge Management Change and Communications Manager?

Position:  Knowledge Management (KM) Change & Comms Manager
Location: Remote, UK
Contract length: 6 months
Client : Leading Pharmaceutical

Role Description:

Job Purpose
The Knowledge Management (KM) Change & Comms Manager works closely with key stakeholders to lead the design, development and delivery of change management initiatives for knowledge management solutions. These aim at creating, sharing and effectively using the knowledge and information of the organization. As such, the Change & Comms Manager excels at influencing and communicating with stakeholders at all levels and equipping them to ensure successful adoption and engagement throughout business transformations.

Major Accountabilities
Stakeholder management

  • Develop and own relationships with key stakeholders, including senior colleagues and customers
  • Think strategically about stakeholder management: identify, prioritize, understand and align stakeholders; pro-actively manage or pre-empt conflict; effectively influence toward positive outcomes
  • Understand and learn how to operate within the prevailing cultures around the business, creating internal partnerships, fostering collaboration and recommending strategies that fit the culture and business model

    • Change management

  • Lead, drive and deliver change management and communication strategies in collaboration with customers and vendors to enable successful awareness and adoption of knowledge management solutions
  • Develop and manage Communities of Practice to foster a KM culture within the business
  • Define and measure KPIs to quantify change adoption and impact, and evolve change strategies and plans in line with business needs
  • Use a combination of storytelling, strategic thinking and data-driven insights to recommend actions and influence customer behaviour
  • Responsible for creating change deliverables (including training plans and materials, business cases, communications and comms plans, etc.) and delivering associated activities (workshops, trainings, presentations, newsletters)
  • Act as change management expert for knowledge management, keep up-to-date on industry best practices, and proactively incorporate new approaches and learnings into KM projects
    Project ownership
  • Manage ambiguity, take ownership of engagements and act proactively around strategy, ongoing delivery and continuous improvement with a focus on customer satisfaction and business value-add
  • Plan and organize work with customers and within the delivery teams
  • Own deliverable quality and timeliness; track and report on progress; monitor, manage and raise risks appropriately

    Impact on the organization:
    Role required to deliver KM solutions from the NKC

    Ideal Background
    Education (minimum/desirable):
    Bachelor’s degree in Organizational Development, Human Resources, Communications, or related. Master’s degree a plus. Change Management certification a plus.

    Languages:
  • Fluent English (both written and spoken)
  • Fluency in additional languages a plus

    Experience:
  • 10+ years of experience leading and delivering change management in a knowledge management or business consulting context
  • Change management and communications experience with internal enterprise customers required
  • Ability to communicate complex ideas simply and visually required
  • Experience working in multinational, multicultural environments required
  • Experience with graphic design and video editing is desirable

    • Abilities

    • Strategic Problem Solving
    • Dexterity and Continuous Learning
    • Consistency and accountability
    • Communications, Persuasion and Networking
    • Data and Analytics
    Interested ? Apply Now!

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    Job Snapshot

    Employee Type

    Full-Time

    Location

    London, Greater London (Onsite)

    Job Type

    Executive

    Experience

    Not Specified

    Date Posted

    09/16/2024

    Job ID

    413209

    Apply to this job.

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