Tech Support II (Auditor I)

What are we looking for in our Tech Support II (Auditor I)?

Job Title: Tech Support II (Auditor)

Job Location: Austin, TX Hybrid

Duration: 12 months

Pay Range: $18/hr - $24/hr on W2 (DOE)

Job Description:

The client’s Team leads operational onboarding and ongoing support of Wallet partners and maintains the day-to-day performance of the client’s Pay platform. Our team is responsible for the operational readiness, partner expansion and ongoing support of client Wallet features. We are offering a contractor role for a detail-oriented, enthusiastic, and motivated candidate to support issue triaging, auditing, and ongoing production support for our client’s Pay acceptance partners. The candidate must be self-motivated and driven, cut through ambiguity, and approach problems flexibly.

Required Skills

• Excellent organization skills, acute attention to detail, and ability to balance multiple tasks in a constantly evolving environment.
• Ability to drive resolutions of issues in a self-motivated and autonomous way, while ensuring the best partner and customer experience.
• Possesses natural curiosity and can effectively translate feedback into a clearly defined problem.
• Concise written and verbal communication skills with proven experience influencing executives to drive decisions.
• Familiarity with Sonar and management of requests in this tool (not required but a plus)

Education:    Bachelor's Degree or equivalent work experience preferred

Required Skills: Financial Statements, audit, operational audits, IOS, Mac

Preferred Skills: Auditing

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Rate/Salary: $18/hr - $24/hr on W2 (DOE)