Field Support Engineer (IT Field Service Engineer)

What are we looking for in our Field Support Engineer (IT Field Service Engineer)?

**This is a part time job - 2 days a week - Tuesday/Thursday**

Job Title: Field Support Engineer
Location: Tucson, AZ 85711 
Duration: 6 months contract – (Possible Extension)
Pay Range: $24/h - $28/h on W2, depending upon experience 

 Job Description:
As an IT Field Service Engineer, you will provide technical support to customers by installing, configuring, resolving, and repairing IT equipment both in-person and remotely. This includes all company-owned equipment such as laptops, smartphones, printers, telework devices, and medical devices. You will also install, deploy, and support applications and software on workstations, provide hardware, software, and telecommunications equipment training and support to all users, and ensure all specialized computer needs are met. Additionally, you will use automated application delivery and PC management suite for software/asset management, maintain an inventory of all equipment, and monitor and ensure optimal performance and security on all computers.

Responsibilities of the position include:

• Provide tier-three support for service desk calls
• Assist with the setup of technology in new care centers and supporting care center staff
• Ensure the smooth and reliable operation of software and systems supporting care center staff
• Travel to care centers frequently for new equipment setup, support of the care center staff and to ensure technical operations are running smoothly
• Troubleshoot and determine causes of operating errors and resolve or escalate issues
• Analyze information and evaluate results to ensure appropriate resolutions to problems
• Refer hardware problems or defective product information to lead when necessary
• Assist in installing and testing software applications, including operating systems, on all hardware platforms, following system design and installation specifications
• Process hardware phases of user access for new, existing, and terminated employees
• Provide information to management and co-team members by telephone, in written form, e-mail or in person
• Responsible for completion of assigned projects including meeting deadlines; provide documentation for procedures
• Refer hardware problems or defective products to vendors or technicians for service
• Perform initial troubleshooting of medical devices in the care centers, engage appropriate team for resolution, track and report status to care center team members

Additional Details:

• Support each business area/clinic as needed.
• Each progressive level includes the ability to perform the essential functions of any lower levels and mentor employees in those levels.
• Stay current on new developments in technology-related industries
• Participate in corporate quality programs
• The position requires a full-time work schedule. Full-time is defined as working at least 40 hours per week, plus any additional hours as requested or as needed to meet business requirements, including travel to other work areas.
• Perform all other duties as assigned

Pride Global/ Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

If you're interested, please don't hesitate to contact me at

Your next career move starts here - Apply today!

Rate/Salary: $22-$28/hr, on W2