Customer Support Representative

What are we looking for in our Customer Support Representative?

Russell Tobin & Associates is currently seeking a REMOTE Customer Support Representative to work for our client in the tech industry. Apply now for consideration!

Contract: Nov 11, 2024 - Jan 31, 2025  

Location: REMOTE

Pay Range: 18-20/hr depending on experience

Responsibilities:

• Monitor and ensure live operations meet a 0% error rate for health sector deliveries.
• Conduct proactive outreach to delivery drivers and merchants to maintain quality standards.
• Troubleshoot and resolve issues swiftly, handling merchant and dasher concerns with empathy and urgency.
• Lead and execute workflows that achieve and maintain exceptional service-level agreements (SLAs).
• Identify patterns and issues, communicating insights to broader teams to optimize processes.
• Cultivate deep expertise in new product functionalities, processes, systems, and tools.
• Serve as a primary point of contact for live operational issues, ensuring high standards of customer service.
• Collaborate with a small team dedicated to providing a seamless, high-quality service for the health sector initiative.

Requirements:

• Bachelor’s degree or equivalent work experience.
• 2+ years of experience in a fast-paced customer service role within technology, hospitality, or healthcare sectors.
• Typing speed of 40+ WPM.
• Proficient in Google Sheets and comfortable with various tech tools

Russell Tobin / Pride Global offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

Rate/Salary: 18-20/hr depending on experience