Associate Support Specialist

What are we looking for in our Associate Support Specialist?

The Information Technology team at Russell Tobin & Associates is supporting a top Biotech company that has an opening for an Associate Support Specialist. 

Location: 1 Medimune Way, Gaithersburg, MD 20878, United States
Duration: 06+ months   
Rate: $25 - 28/- hrs on w2

Job Description:  

• Plans and oversees enterprise-level support and service activities for company products and services for a designated client or group of clients.
• Ensures quality service and operational performance within the parameters of program and delivery standards.
• Develops client relationship and understanding of client business and product installations to identify service needs, plan service delivery and drive use of proactive service and support mechanisms to reduce client downtime and support costs.
• Acts as single point of client contact to coordinate resolution of service incidents and escalation of technical issues.
• Collaborates with sales and support groups to demonstrate value of support offering to client and identify opportunities for expanded support business.

Interaction level with Management/Team Members:

• Daily interaction with supervisor – Covering support and workflow

“Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.”

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Rate/Salary: $25 - 28/- hrs on w2