Lab Computing Analyst

What are we looking for in our Lab Computing Analyst?

The full job description is below.
Role: Lab Computing Analyst  
Location: 101 Customer Site Street , Boston, MA 02120
Duration: 06+ months   
Rate: $30 - 33/ hrs on w2

Job Description:  

• Applies professional-level technical skill and judgment to provide non-routine technical support for computer/data center operations.
• Installs, configures and troubleshoots server and non-desktop computer hardware, software, systems and other resources in a data center or other centralized computer network setting.
• Maintains access control, data integrity and file system security for the computer/data center environment.
• Monitors, tracks and records system performance and utilization metrics. Communicates highly technical information to both technical and nontechnical personnel.
• Recommends process, hardware and software solutions, including new acquisitions and upgrades, to improve computer/data center efficiency.
• May participate in development of information technology and infrastructure projects.
• May be internal or external, client-focused, working in conjunction with Professional Services and outsourcing functions. May include company-wide, web-enabled solutions.

Must Haves:

• Excellent customer service skills complimented by an ability to listen to and interpret client requests. Ability to troubleshoot complex technology issues.
• Strong verbal and written communication skills.
• Ability to identify, track and complete tasks for multiple projects under prescribed

Technology Requirements:

• Hardware – RAM, Replacing drives
• Lab Software
• Microsoft Suite
• AD
• Acronis

Additional Requirements:

• Must be able to work individually
• Customer Support/Experience
• Ability to coordinate and collaborate with vendors and lab techs
• Experience with scientific instrumentation
• Experience in Life Science environment

Soft Skills Needed:

• Communicating Effectively
• Working efficiently
• Driven individual

Qualifications/years of experience:

• Bachelor’s degree
• 2+ years of IT support experience

OR

• Associate degree
• 4+ years of IT support experience

“Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.”

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Rate/Salary: $30 - 33/ hrs on w2