Call Center Representative - ENT

What are we looking for in our Call Center Representative - ENT?

Position Title: Call Center Representative

Location: 1201 Kinne Street Gate 6/TR-5 Receiving, East Syracuse, NY 13057

Duration:2 years contract

Pay rate: $17/hr. on w2.

Description:

Manage large amounts of incoming calls Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers

Job Specific Requirements   

Who we are and what we do:

We are the number for 1800-Carrier. We serve all of North America, including Canada. Our customer base are end users of our equipment. We are considered ‘the factory’ and are the manufactures of heating a cooling equipment. We then sell the equipment to a distributor who sells to a dealer or contractor. The dealer or contractor installs it in the customer’s home. Instead of the homeowner reaching out directly to the dealer they will call Carrier for assistance. We will also get dealers looking for their distributor so they can obtain parts or technical support.

What we help them with:

• Dealer referrals—getting a customer connected with a dealer that can provide sales or service we will warm transfer to a dealer
• Our number one goal is to get the homeowner connected with the dealer
• Provide customers with warranty information
• Product comparison
• Dealer referrals to distributors
• Act as a switchboard for the company- we use a database to help us refer customers to the appropriate department
• Customer complaints are triaged by Tier 1 and transferred to the Tier 2 representatives
• Agents are also responsible for triage of remote access or wifi capable products such as thermostats. Identify

Requirements:

• Microsoft Office proficient
• Type 35-45 words per minute
• Excellent verbal and written communication skills

Shift   

Standard Work Day

Education   

HS Diploma/GED

Apply Now: If you are highly professional, driven, and committed to delivering world-class service, we invite you to apply for the role of Call Center Representative. Join our client and be part of a team that thrives in a fast-paced and dynamic environment.

Apply today and take the first step towards a rewarding career!

Pride Global offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

Rate/Salary: $15-$17/hr.