Project Manager

What are we looking for in our Project Manager ?

Project Manager, Merchant Experience - Launch Team
Pay Rate: 50 - 55/hr (depending on YOE)
Contract: Oct - Dec 2024
Location Preferences:

• Preferred: New York City, San Francisco
• Open To: Denver, Chicago, Phoenix, Austin
• Primarily remote, with occasional onsite requirements at a corporate office
• Up to 10% travel for launches across the US

Responsibilities:

• Merchant Onboarding Strategy: Develop and execute plans to streamline and enhance the onboarding experience for merchants, ensuring a seamless and delightful process.
• Cross-Functional Collaboration: Coordinate between sales, account management, operations, product, and analytics teams to align goals and deliver successful merchant launches.
• Merchant Training & Adoption: Create training materials and lead onboarding sessions for merchant staff to ensure full understanding and effective use of the Bbot platform.
• Quality Assurance: Perform testing on ordering sites to confirm full functionality prior to launch, identifying and addressing any issues that could impact the user experience.
• Process Improvement: Identify and implement opportunities for improving merchant workflows, optimizing processes for revenue growth and better adoption.
• Bbot Product Expertise: Develop a deep understanding of the Bbot product and its integrations to provide expert guidance and support to merchants.
• Project Execution & Reporting: Manage internal and external communication, track milestones, and deliver timely updates on merchant launch progress.
• Adaptability in a Fast-Paced Environment: React to changes and challenges in a dynamic work environment, driving immediate results.

Requirements:

• Education & Experience:
• Bachelor’s degree or equivalent work experience required.
• 4-5 years of experience in project management or account management roles.
• Attention to Detail: Ability to complete tasks with high accuracy and efficiency while managing multiple projects simultaneously.
• Cross-Functional Collaboration: Proven experience working across various teams and departments to achieve shared goals.
• Customer Presentation Skills: Strong communication and presentation skills with the ability to work effectively with both external merchants and internal stakeholders.
• Business Acumen: Experience in driving successful business initiatives, improving processes, and influencing stakeholders.
• Adaptability: Ability to thrive in an evolving work environment, with a proactive approach to identifying solutions and shaping business direction.

Benefits that Russell Tobin offers:

Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors. 

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Rate/Salary: 50-55/hr