Senior Knowledge Management (KM) Specialist

What are we looking for in our Senior Knowledge Management (KM) Specialist?

Sr. Knowledge Management (KM) Specialist – UK Remote – 6+ months contract - £550 per day inside IR35 Umbrella

 Senior Knowledge Management (KM) Specialist – Change & Comms Manager works closely with key stakeholders to lead the design, development and delivery of change management initiatives for knowledge management solutions. The Senior KM Specialist – Change & Comms Manager excels at influencing and communicating with stakeholders at all levels to ensure successful adoption and engagement throughout business transformations.

Major Activities:

• Develop and own relationships with key stakeholders, including senior colleagues and customers
• Think strategically about stakeholder management: identify, prioritize, understand and align stakeholders; pro-actively manage or pre-empt conflict; effectively influence toward positive outcomes
• Understand and learn how to operate within the prevailing cultures around the business, creating internal partnerships, fostering collaboration and recommending strategies that fit the culture and business model
• Change management
• Lead, drive and deliver change management and communication strategies in Collaboration with customers and vendors to enable successful awareness and adoption of knowledge management solutions
• Develop and manage Communities of Practice to foster a KM culture within the business
• Define and measure KPIs to quantify change adoption and impact, and evolve change strategies and plans inline with business needs
• Use a combination of storytelling, strategic thinking and data-driven insights to recommend actions and influence customer behavior
• Responsible for creating change deliverables (including training plans and materials, business cases, communications and comms plans, etc.) and delivering associated activities (workshops, trainings, presentations, newsletters)
• Act as change management expert for knowledge management, keep up-to-date on industry best practices, and proactively incorporate new approaches and learnings into KM projects
• Project ownership
• Manage ambiguity, take ownership of engagements and act proactively around strategy, ongoing delivery and continuous improvement with a focus on customer satisfaction and business value-add
• Plan and organize work with customers and within the delivery teams
• Own deliverable quality and timeliness; track and report on progress; monitor, man-age and raise risks appropriately
• KM strategy and solutions
• Lead and facilitate knowledge mapping, planning, capture and creation activities (and evolve data-driven strategies to improve effectiveness of same)
• Develop and implement content management and curation strategies with customers where relevant
• Create, review and revise metadata and support the development and maintenance of taxonomies
• Deliver value to the service and to customers through insights, including data pre-processing, analytics, insight generation and data-driven storytelling
• Role required to deliver KM solutions from the NKC
  
  

Education (minimum/desirable):
Bachelor’s degree in Organizational Development, Human Resources, Communications, or related. Master’s degree a plus. Change Management certification a plus.

Experience:

• 10+ years of experience leading and delivering change management in a knowledge management or business consulting context
• Change management and communications experience with internal enterprise customers required
• Ability to communicate complex ideas simply and visually required
• Experience working in multinational, multicultural environments required

Abilities

• Strategic Problem Solving
• Dexterity and Continuous Learning
• Consistency and accountability
• Communications, Persuasion and Networking
• Data and Analytics