Content Writer

What are we looking for in our Content Writer?

Job Title: Content Writer
Location: Remote
Pay Rate: $ 44 - 48 / hour
Contract Duration: 6 months

Responsibilities:

• Write, edit, and proofread help content that is clear, concise, and aligns with voice and writing standards.
• Manage multiple projects, including the publishing, editing, and maintenance of content on the Help Center and Policy site.
• Conduct content audits, publish using the content management tool, troubleshoot publishing issues, and resolve them as needed.
• Stay informed on product and policy updates, and effectively communicate these changes following the brand, writing, and regulatory guidelines.
• Adhere to formatting, publishing, and translation best practices.
• Collaborate with cross-functional teams to ensure content is reviewed, approved, published promptly, and translated for a global audience.

Required Skills:

• Experience creating and maintaining content for a help center or knowledge base.
• Technical writing expertise, particularly in policy, compliance, privacy, regulatory standards, or trust and safety.
• Ability to translate complex product or technical information into user-friendly help articles.
• Proven experience collaborating with various internal or external partners (e.g., support, policy, project management, engineering, localization) to meet project deadlines.
• Strong problem-solving skills with the ability to quickly identify, prioritize, and resolve issues independently.
• High level of professionalism, sound judgment, and integrity.
• Detail-oriented with an ability to see how individual updates and topics fit within the broader context of safety, support, and brand tone.
• Curiosity and eagerness to learn with the capacity to grasp complex technical concepts.

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