Customer Care Rep

What are we looking for in our Customer Care Rep ?

Our client is looking for a Customer Care Representative to join their Banking Team!

Location: On-site Green Bay, WI

Schedule: Flexible to work an 8-hour shift between 9am and 7pm or 12pm and 10pm Monday through Friday plus every 3 Saturday

Contract: 3-months W2 contract

Pay Rate: $19 to $20.00 an hour - Depending on Shift

As a Customer Care Representative, you will respond to customer inquiries through multiple channels including telephone, e-mail, web chat and digital channels in a cross functional Contact Center. This person will:

• Respond to customer’s telephone, chat and e-mail inquiries. Respond in a professional and pleasant manner in all interactions.
• Provide quality service as a differentiator for our company to retain current customers and attract new business.
• Demonstrate ability to quickly change one’s approach to a situation and adjust to constraints or multiple demands. Incorporate product, service and procedure changes communicated through a variety of mediums into everyday working procedures.
• Perform and transact appropriate maintenance and monetary transactions including negotiation of fee refunds, lost/stolen debit cards, demographic updates, stop payments, etc.
• Protect the bank and customer from exposure to loss, fraud and/or identity theft by complying with all department and company confidentiality guidelines.

Requirements:

• High School Degree or GED.
• 1-2 years customer service, banking, retail, insurance, telemarketing/sales experience.

ABOUT US:

Russell Tobin is a leading minority-owned professional and technical recruitment and staffing advisory organization.

We are comprised of specialized practices focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts are able to provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies.

As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.

Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

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