Onboarding Specialist

What are we looking for in our Onboarding Specialist?

Russell Tobin & Associates is currently seeking an Onboarding Specialist to provide support to our client's Shipping Deparment in Atlanta, GA. This is an excellent opportunity to work with a dynamic team and gain valuable experience in the ecommerce industry.

Job Title: Onboarding Specialist | Customer Service

Pay: $21.00-$24.00/hour (based upon experience)

Duration: 6-Months (Opportunity to Extend)

Schedule: Monday – Friday // 40hrs/week

Location: HYBRID - ATLANTA, GA | 3 Days In Office; 2 Days WFH

As the Onboarding Specialist, you will play a crucial role in the onboarding process of new shippers. Your responsibilities will include account maintenance, addressing various issues, and guiding shippers through the resolution process by following standard operating procedures (SOPs).

Key Responsibilities:

• Collaborate with the commercial team to onboard new shippers onto the company's shipping platform.
• Maintain shipper accounts and address issues as they arise.
• Resolve queries and issues by following standard operating procedures (SOPs).
• Work with cross-functional teams to resolve complex issues efficiently.
• Guide new shippers through the onboarding process to ensure a smooth transition.
• Maintain professionalism and clear communication throughout all interactions.

Basic Qualifications:

• 3+ years prior experience in customer service. (face-to-face interaction and/or call center experience preferred).
• Confidence in working with upper-level management on a regular basis.
• Excellent communication skills with maturity and self-confidence.
• Strong problem-solving skills and ability to collaborate effectively.
• Familiarity with online shopping and research.
• Proficiency in Microsoft Office, email, chat, and internet usage.
• High School Diploma or equivalent.

Preferred Qualifications:

• 5+ years of experience as a customer service professional (face-to-face interaction and/or call center experience preferred).
• College degree.

Top 3 Must-Have Hard Skills:

1. Interpersonal Relationship Skills
2. Clear Communication Skills
3. Strong Problem-Solving Skills

ABOUT US:

Russell Tobin is a leading minority-owned professional and technical recruitment and staffing advisory organization.

We are comprised of specialized practices focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts are able to provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies.

As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.

Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

Rate/Salary: $21.00-$24.00/hr