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Job Requirements of Customer Service Advisor:
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Employment Type:
Full-Time
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Experience:
Not Specified
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Education:
Not Specified
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Travel:
Not Specified
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Manage Others:
Not Specified
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Location:
Newcastle upon Tyne, Tyne and Wear (Onsite)
Do you meet the requirements for this job?
Customer Service Advisor
PrideNow
Newcastle upon Tyne, Tyne and Wear (Onsite)
Full-Time
What are we looking for in our Customer Service Advisor?
Customer Service Advisor - Newcastle - Contract to Perm
Client is a major UK High Street Bank, looking for colleagues to join the team of Customer Service Advisors
- Answer contacts promptly and professionally
- Log/Validate all contacts on the provided case/call logging system.
- Resolve customer queries using the relevant tools and systems
- Manage end to end all contacts logged, providing regular updates to customers on ticket status.
- Invoke Escalation Procedures within defined time frames
- To comply/complete desk specific or ad-hoc request/tasks/training.
- Ensure Quality standards are adhered to regarding both Cases & Calls.
- Continuous documentation validation.
- Pro-actively seek support from escalation team via appropriate methods as required.
- Escalate tickets to other resolution team for validation and further escalation.
- Monitor ticket queues and handle tickets appropriately
- Provide support to multiple desks and accounts if required under CSI (Cross Skilling Initiative).
- Proactively contribute to the achievement of service desk SLA’s.
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