HR Program Manager

What are we looking for in our HR Program Manager?

Pride Global/Russell Tobin is currently seeking HR Program Manager to support our client. This is an excellent opportunity to work with a dynamic team and gain valuable experience in the Technology industry. Potential to extend or convert for the right candidate. Apply today for consideration!

Position:  HR Program Manager

Location: 100% Remote

Duration: 6+ months with possible extension

Pay rate: $40-42.00/hr on W2

Job Details:

Responsibilities:

• This role will be responsible for supporting key HR Service Delivery initiatives, focused on delivering a self service experience for employees and reducing HR ticket volume. Specifically:
• Gen AI pilot: Partner with the People Tech team and HRSD program manager to create the scope and requirements for our Gen AI pilot.
• This pilot would be focused on testing Gen AI technology for answering common employee HR questions.
• Support the creation of the scope and business requirements and review employee HR ticket data and content for pilot.
• Build and roll out an enablement plan for agents and employees.
• Create a testing plan and test AI answers.
• Collect and synthesize feedback, and partner with tech on updates to product
• HR service inventory revamp: Partner with our COE teams to streamline and revamp our services and catalog items, especially with our newly implemented case type. Review HR case data, conduct services reviews with COE teams, adjust our HR service categorization, make recommendations to ensure accuracy of case type data.
• Review HR services fulfillment instruction and catalog request with COE, make recommendations and work with tech team to: Update fulfillment instruction in agent workspace to ensure efficient resolution.
• Update catalog request form to ensure efficient routing and capture employee requests upfront to reduce time
• Conduct analysis on our email volume and alumni cases and recommend solutions to deflect email volume.

Required Experience:

• Program management, project planning, training and enablement.
• Tech industry but flexible on the industry
• 4-5 years HR experience.

ABOUT US:

Russell Tobin is a leading minority-owned professional and technical recruitment and staffing advisory organization. We are comprised of specialized practices focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts are able to provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies.

As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.

Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

Rate/Salary: $40-42.00/hr