Customer Service Representative

What are we looking for in our Customer Service Representative?

Pride Global/Russell Tobin & Associates is seeking a Customer Service Representative to work for one of our top clients in Rigby, ID 83442 (On-Site)

Apply today for consideration!

Job Title: Customer Service Representative

Pay Rate: $15/hr. on W2

Hours per Week: 40 – Mon-Fri, 8am – 5pm

Location: Rigby, ID 83442 (On-Site)

Contract Length: 6 months + potential to extend depending on business demand

Top Skills:

• Proficient in typing, must meet a 50 WPM minimum
• Customer service  experience - phone & in-person
• Experience with office technology, PC, phone systems, call center environment
• Strong communicator
• Reliability

Essential Function

• The Customer Service team is an elite set of members engaged to uphold the integrity of the Brand.
• This position is full time and requires someone who is dedicated and punctual. The ability to multi-task and creatively problem solve are essential.
• The ideal candidate is a quick learner who can retain knowledge and training.
• The candidate should also demonstrate initiative and strong organizational skills.
• The Customer Service Professional is responsible for providing exceptional service to every customer and will respond to telephone, email and live chat customer inquiries in an efficient, professional and friendly manner.

Duties and responsibilities

• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Contributes to team effort by accomplishing related results as needed.
• Being the key point of contact for consumers regarding product and technical questions
• Responding professionally and promptly to all customer enquiries/requests including returns, warranties and exchanges
• Proactively managing the order fulfillment process for our customers
• Acquire a broad knowledge of ordering and service procedures across all customers
• Managing work flow with consideration of delivery deadlines
• Identifying opportunities for improving sales and services
• Order management: order entering, order scheduling, order confirmation and order adjusting for KLIM dealers and individuals
• Handling customer inquiries and resolving complaints while analyzing situations to determine best use of resources
• Accomplishes all tasks as appropriately assigned or requested.

Qualifications

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. The creative ability to think on your feet and experience thinking outside of the box.
• Interpret and/or discuss information with others, which involves terminology or concepts not familiar to many people; regularly provide advice and recommend actions involving rather complex issues.
• May resolve problems within established practices.
• Provides guidance to multi levels throughout the internal organization and external customer base.
• Cheery, energetic and confident individual with dependability, diligence and a great attitude.

Education/Experience.

• High school diploma required
• Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information and Multi-tasking
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals (with the use of a calculator).
• Customer-oriented attitude, with a strong desire to go above and beyond the needs of customers.
• Strong telephone, email and computer skills. Ability to type at or above 50 WPM.
• Impeccable organization with attention to detail.
• Ability to quickly gain thorough product knowledge.

Working conditions

• Responsibilities may require working evenings and weekends, sometimes with little advanced notice.
• Call center/office environment

Physical requirements

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Inside work with no exposure to weather conditions.

Key Measurables

• The point system

ABOUT US:

Russell Tobin is a leading minority-owned professional and technical recruitment and staffing advisory organization. We are comprised of specialized practices focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts are able to provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies.

As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.

Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

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Rate/Salary: Pay Rate: $15/hr. on W2