Customer Support Engineer

What are we looking for in our Customer Support Engineer?

The Information Technology team at Russell Tobin & Associates is supporting a top Biotechnology Research organization that has an opening for a Customer Support Engineer. 

The full job description is below.
Location: 33 Avenue Louis Pasteur, Boston, MA 02115, United States
Duration: 3+ months  
Rate: $40 - 45/ hrs on w2

Job Description:  

Provides technical support in the development and implementation of customer applications and company products. Conducts onsite enhancements, maintenance, and support for new and existing systems. Implements new product configurations/software upgrades, installs network devices and/or hardware components/peripherals. Diagnoses, troubleshoots, and repairs technical problems. Knowledgeable of company and thirdparty vendor products utilized in the customer's application/systems.

Critical Skills:

• Strong interpersonal skills; strong team player with customer satisfaction focus
• Ability to follow written and verbal directions
• Read and understand technical bulletins and service manuals
• Work under time constraints
• Ability to operate personal computer to enter data and generate reports
• Ability to communicate clearly and effectively with peers, managers, customers, and other technical support professionals
• Experience performing maintenance and repairs on Waters LC and Agilent LC systems.

Basic Qualifications:

• Associate degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related military experience with 2+ years of experience in equipment maintenance/repair OR
• High School Diploma or equivalent with 5+ years of experience in equipment maintenance/repair

Preferred Qualifications:

• Experience performing maintenance and repairs on Waters LCMS and Agilent LCMS
• Experience using Microsoft 365
• 2+ years of laboratory and/or field service experience working with analytical equipment
• Vendorissued certification on relevant laboratory equipment
• General knowledge of laboratory safety practices.

“Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.”

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Rate/Salary: $40 - 45/ hrs on w2