Brand Representative

What are we looking for in our Brand Representative?

Our client is a top-tier American manufacturer of motorcycles, snowmobiles, all-terrain, and neighborhood electric vehicles. Headquartered in Medina, MN is looking to hire a Brand Representative.

Start Date: ASAP
Contract Length: 6 months + potential to extend or convert
Location: Bass Creek, MN - Hybrid (T & TH onsite, M, W, F remote) *Local Candidates Only
Pay: $21.13 / hr + benefits
Shift: Mon-Fri, 9am - 6pm 

Job Summary:

The Brand Representative strives to provide world-class consumer service to clients and represent the voice of the consumer within the organization throughout their dealer partner network. As a brand representative, you will be a member of a cross-functional team environment supporting and training our first-level (outsourced) consumer service team and managing daily interactions with other Central Service Teams and/or Product Groups.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Empowered to deliver solutions that provide a positive owner experience while identifying opportunities to educate consumers on the proper use or maintenance of our products that ensure future satisfaction.
• Tactical problem solver who provides research and assistance to solve issues between Dealers, Technical Service Representatives, and Consumers.
• See beyond the immediate issue at hand and identify opportunities to delight consumers and dealers with proactive solutions.
• Accountable for follow-up with consumers to ensure problems/issues receive a timely response or resolution.
• Establish and maintain positive consumer relationships, internally and externally.
• Create content for Self-Help or Knowledge Base article(s) that results in deflected contacts for known issues or FAQs.
• Supports outsourcing contact center personnel with tools, processes, and information to drive consumer satisfaction.

SKILLS, KNOWLEDGE & EDUCATION:

• Bachelor’s degree preferred, open to Associate's degree
• Minimum of two years of direct or phone interactions with consumers.
• Powersports or motorcycle dealership experience preferred
• Strong desire to deliver industry-leading consumer service and build strong consumer relationships
• Ability to maintain a positive attitude and treat each contact with professionalism and respect
• High level of curiosity and soft skills that align with Core Values Strong prioritization skills and attention to detail
• Excellent problem-solving and conflict-resolution skills
• Ability to work well under pressure and manage stressful interactions
• Ability to ask questions, easily process information and translate that into action
• Exceptional verbal and written skills, ability to connect with the audience and articulate thoughts, while building swift trust with consumers
• Current knowledge of computer software and applications preferred – Microsoft Outlook, Microsoft Office Suite of products, and SharePoint Ability learn quickly and have basic technical aptitude
• A Powersports enthusiast

Pride Global offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

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