Global Payment Systems Manager

What are we looking for in our Global Payment Systems Manager?

Job Title- Global Payments Services Manager ( High-end fashion retailer)

Duration- Maternity cover, initially for 3 months

Location- London – hybrid (2/3 day from the office per week)

Pay Rate- £170 Per Day PAYE

A successful candidate will have previous experience in an equivalent role within another merchant, or have experience in the payment gateway industry, merchant acquiring, and payments technology acquired through roles within banking or technology businesses.

Global Payments Services Manager will report to the Director of Global Payments and will work closely with the finance, digital product and legal operations teams. You will be required to develop a strong understanding of both our retail and digital businesses on a global level.

Global Payments Services Manager will primarily be responsible for multiple acquiring bank relationships including the overall strategic relationship, and operational management of the payments function. You will focus on payment queries, SLA’s banking and acquiring relationships, team management and reporting.

BUSINESS PERFORMANCE MANAGEMENT

 

Daily management of the payments department, including incoming queries, e.g. acquirer queries (balance transfers and gateway support tickets).

 

Leading global payment processes - transaction analysis, settlement analysis, reporting and acquirer management.

 

Weekly analysis of transactions, looking for inconsistencies and resolving queries with the cash office and finance departments.

 

Responsibility for the testing of payment features and functionalities as well as business development.

 

Pro-actively managing all aspects of the payments support for all departments.

 

Daily monitoring of internal payments systems and resolving arising issues to minimise business impact.

 

Supporting other teams in the integration of new payment solutions, focusing on project management and relationship handling.

BUSINESS PARTNERING

 

Supporting the Director of Payments with strategy, analytics, reporting, day to day operations and team functions. including, email queries, meetings, reporting and day to day operations and team functions.

 

Leading the process of identifying and implementing new payment providers for payments as required. This includes existing and new to markets, including APM’s.

 

Developing relationships with key stakeholders such as Treasury department, Finance, Cash Office, Digital, Retail, I.T and Procurement.

 

Support the business when launching new brands, channels and products, advise the retail and digital teams how payments will work with newly launched products.

 

Supporting our legal teams in reviewing commercial agreements, credit/debit card scheme rules.

EXPERIENCE

 

Experience and understanding of the global payments market, alternative payment offerings.

 

Experience and understanding of the payment acquirer landscape

 

Robust knowledge of fraud, financial crime and regulatory changes across payments and e-commerce

 

Experience in leading a small to medium size team with strong focus on development and engagement

QUALIFICATIONS AND SKILLS

 

Strong time management - Ability to prioritise and manage multiple priorities to meet deadlines.

 

Ability to establish and maintain effective working relationships with co-workers, managers and vendors

 

Excellent communication skills, providing transparency, clarity and bringing simplicity to complex issues

 

Good organisational skills

 

Problem solving skills

 

Analytical Skills

 

Team Player / Ability to work effectively

 

Comfortable in a fast-changing environment

 

Good interpersonal skills, tact and diplomacy

 

Excellent communication skills with strong relationship building