Customer Service Associate

What are we looking for in our Customer Service Associate ?

Russell Tobin and Associates/Pride Global is currently seeking Customer Service Associates to work for our client's team in Tempe, AZ. This is an excellent opportunity to work with a dynamic team and gain valuable experience in the tech industry. The position is a 6-month contract with the possibility of extension. Apply now, for immediate consideration!

Title: Customer Service Associate

Pay Rate: $17-$18.30/hourly (based on experience)

Work Location: Tempe, AZ - HYBRID

3 days onsite; 1 day remote

Duration: Position is a 6 month contract role with a possibility of extension

Schedule: 40 hours week // 4 x 10 shift

Shift days: Wednesday - Saturday

Morning shift: 5am-3:30pm or Evening shift: 6:30am to 5pm

RESPONSIBILITIES:

• Take ownership of candidate contacts ensuring that each contact is accepted and resolved with a high degree of urgency and satisfaction
• Interacting with candidates over email, chat, phone, or SMS to handle escalations/referrals
• Communicate effectively in both verbal/written form.
• Participation in the continuous improvement of the overall hiring process
• Manage and own daily tasks from start to finish
• Perform administrative tasks as necessary

MINIMUM QUALIFICATIONS:

• High School Diploma or GED
• 1+ years' experience as a customer service professional (Face to face interaction and/or call center experience preferred)
• Over-achiever success in customer obsession, learning fast, problem solving, and collaboration/teamwork
• Excellent computer skills; strong familiarity with Microsoft Office, email, chat, and the Internet
• Ability to work flexible schedules, including weekends, evenings, and rotating schedules based on business needs
• Experience in a fast paced, customer-oriented environment, such as call center operations, administrative support, customer service, retail, hospitality, staffing, recruiting, human resources or other related field

Russell Tobin is a leading minority-owned professional and technical recruitment and staffing advisory organization. We are comprised of specialized practices focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts are able to provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies.

As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.

Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

Rate/Salary: $17-$18.30/hourly (based on experience)