Community Growth Manager

What are we looking for in our Community Growth Manager?

Russell Tobin's client, a global online marketplace for lodging and tourism experiences company is seeking a Community Growth Manager to work remotely

In this role, you will be part of an inaugural team within our business organization. This role comes with hybrid program operations and scaled relationship management responsibilities. This role carries revenue and business performance goals.

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Employment Type: Contract/Remote

Pay rate: $61-$72/hr, DOE

Responsibilities:

Program Launch:  

• Supporting recruitment and onboarding education for new Co-hosts
• Analyzing regional and territory business trends and outcomes to identify and scale growth opportunities Designing, piloting, and testing new levers that support Co-host growth at scale
• Developing and maintaining a community forum to increase reach and feedback loops for program, product support and community support
• Execution of workshops, events, webinars, partnerships and other channels to build an integrated strategy
• Adapting central programs to support regional objectives

Co-Hosting Community Management:  

• Design and operationalize effective email and scaled communication campaigns to support lifecycle engagement and education
• Serve as the primary point of contact for Co-hosts.
• Advising and supporting them as they build their property management businesses
• Building sentiment and feedback channels to size and package insights for product and central programs Identify and pilot opportunities to increase overall success of Co-hosts.

Business Strategy:

• You will be responsible for revenue and host growth goals
• You will develop new programs and initiatives
• You will implement plans and evaluate overall efficacy to inform business initiatives
• You will lead through inspiration, influence, and our core value of belonging

Outcomes and Impact:

• You will contribute meaningfully to a strategic outcome for Client to unlock the next generation of hosts You will pioneer a new growth model and structure for Client.
• This includes developing project plans, collaborating with cross-functional teams around the world, partnering with multiple stakeholders, and crafting mitigation plans to solution design
• You will support the development, execution and scale of pilots to accelerate evolving business verticals Act as a change agent and effectively utilize change management methodologies when deploying solutions and processes.
• Lead resource development for the Co-hosting community with engaging and high impact communications
• Develop deep knowledge of your assigned geographic markets and become the go-to source relating to local, trends and market dynamics for internal and external partners
• Support online and offline Community events (webinars, meetups, and workshops)

Requirements:

• 5+ years' experience in Sales, Business Operations, or Business Development in Tech, Real Estate/Property Management, or Travel
• You are strategic in your thinking; proven ability to drive growth and to own growth OKRs while exceeding goals.
• Strong project management skills and demonstrated experience leading strategic programs and processes.
• Can forecast, model, and optimize growth tactics based on known and unknown performance
• You have sales or external relationship management experience across tech and consumer goods
• Ability to influence through persuasion, negotiation, and consensus building
• Strong empathy for our community AND passion for revenue and growth
• Deep understanding of value drivers in recurring revenue business models
• Expert with Excel (pivot tables, large data set analyses, and formulas), analytical tools (SQL), and methodologies like capacity planning, forecasting, general modeling for prioritization and decision making
• Comfortable with Google Docs, Salesforce CRM, and other technology solutions for driving supply acquisition, territory management and retention.
• Deep knowledge and experience using collaborative project management tools and processes (e.g. Asana, Airtable, and etc.)

Benefits that Russell Tobin offers:

Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors. 

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Rate/Salary: $61-$72/hr, DOE