What are we looking for in our Senior Medical Communications Manager?
Exciting Career Opportunity!🔬
Russell Tobin is collaborating with a prominent global pharmaceutical company reimagining medicine to improve patient and staff well-being.
We are looking for a Senior Medical Communications/Scientific Engagement and Program Manager. This role will be remote and is a 3 months contract with possible extension.
Role Description:
Working closely with the Group and Team Leads, this role acts as a partner for colleagues for an assigned projects/programs/brand and/or TA. This role leads the development, execution, and management of assigned scientific engagements, ensuring alignment with the colleagues’ objectives.
Impact on the organization
Medium – successful scientific engagement management is important for execution of Medical Brand strategy.
Medium - externally exposed, significant impact on reputation.
The Senior Scientific Engagement and Program Manager should aspire to build an image of the GBS team providing exemplary service to the product/project teams.
Major Accountabilities
Point of Contact (POC) for assigned deliverables
Main POC for client of assigned pro-grams/projects/brand/TA/Publication Plan
Responsible for leading the end-to-end delivery of the designated deliverables within assigned brand and/or TA from briefing through to completion
Working in collaboration with the Group and Team Leads, acts as stakeholder relationship manager for assigned TA and/or brand
Leads colleague meetings, as appropriate
Communicates clearly and frequently
Provides proactive recommendations on scientific engagements in clear, succinct, compelling manner
Ensures timely, accurate documentation and correspondence
Responsible for keeping Group and Team Leads briefed on as-signed activities
Successfully serves as point of authority and/or source of advice for assigned colleague(s)
Actively recommends GBS capabilities for innovative medical communication solutions to colleague requests
Evaluates individual projects against brief
Management of deliverables for TA/brand
Maintains accurate and current files/reports
Responsible for reconciling projects at regular intervals
Keeps accurate record of time spent on billable work via time-sheets and recoverability targets
Working with the Scientific Engagement and Program Managers(s)/Specialists, provides Group Leads with accurate revenue and forecasting of assigned activities
Identifies opportunities for new projects/additional revenue streams within assigned TA and/or brand
Ensure tracking and evaluation of standard metrics
Assists with budgets planning and forecasting for assigned brand within a franchise/TA or group of aligned TAs
Maintains accurate and current files/reports
Accurate reconciliation of projects at designated milestones
Responsible for reconciling projects at regular intervals
Keeps accurate record of time spent on client work via timesheets and recoverability targets
Project and indirect leadership
Leads a deliverable-assigned, brand/TA-specific, GBS project team and manages external vendors (when required) for designated scientific engagements and medical communication deliverables including publications
Sets clear direction and priorities; mentors and coaches staff for improved performance
Promote Best Practice Sharing and Innovation across GBS teams.
Supports the delivery of new approaches for Medical Communication deliverables - e.g. virtual and on-line
Responsible for adherence to associated compliance related activities and approvals (with internal client taking accountability for compliance).
Conveys credibility and maintains positive, professional image both internally and externally
Demonstrates ability and willingness to assume a leader-ship/mentor role within the team KPIs
Strategy/Customer Focus
100% compliance with legal regulations, Industry Codes and Compliance Standards and internal rules / SOPs.
Achieving a high Customer Feedback scores vs targets
Unsolicited qualitative feedback from external customers for as-signed Medical Communication deliverables (e.g. Ad-board, Satellite Symposia, Publication Plan Management).
Compliance with defined KPI targets – agreed with customers and embedded in Service Level Agreements – quality and timelines.
Ideal Background
Education
Minimum: University degree level / Graduate degree, ideally in science. Additional further education desirable
Experience
2 to 5 years’ experience of working with Medical Communications for either an agency or from within the pharmaceutical industry
Track record in leading the delivery of scientific engagements
High level of experience in digital solutions and innovation
Significant openness to piloting new ideas
Experience in cross cultural work environment.
Languages
Fluent English (oral and written), plus one other language would be desirable.
Competencies
Ability to co-lead project teams of moderate complexity; strong teamwork and collaboration skills
Action oriented – Excellent organization skills, ensuring delivery to target and expectations.
Business acumen – Understands business strategy and polices and can relate assigned activities to it.
Comfort around higher management – Covering Internal and ex-ternal customers.
Customer focus – Cares about customer needs and expectations, dealing with them in a timely fashion.
Directing others – Ensuring a consistent stream of communication to ensure maximum efficiency.
Developing project team - Experience in the project-level management and mentorship of other staff (e.g. Project Specialists, Scientific Writers, etc.) required.
Facilitation skills – Ability to effectively manage meetings to successful outcomes.
Functional / technical skills.
Extensive knowledge of pharmaceutical/healthcare industry. Ability to build deep knowledge of at least one therapy area.
Interpersonal savvy – Strong at managing relationships at all levels. Can handle difficult situations and is diplomatic.
Presentation skills – Strong oral communication and interpersonal skills.
Written communications – Excellent written skills, including experience delivering scientific content.
