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Job Requirements of Help Desk Analyst:
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Employment Type:
Full-Time
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Experience:
3 years
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Location:
New York, NY (Onsite)
Do you meet the requirements for this job?
Help Desk Analyst
What are we looking for in our Help Desk Analyst?
6 Months with the possibility of an extension
New York, NY 10019
Pay: $30/hr - $35/hr W2 (Depends upon experience)
Position requires:
- 3+ years of experience in the field of IT Service Desk or user Support
- Experience with PC/MAC OS and server platforms, Active Directory, SCCM, Casper, and Windows/MAC desktop applications is essential
- Experience with Desktop computer hardware, printers, and peripherals
- Experience with Mobile Device Support (Windows, IOS, Android)
- Understanding of basic Networking protocols
- Exceptional oral and written communication skills
Job Summary:
- Responsible for providing technical assistance and support related to computer systems, hardware, or software.
- Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.
Job Duties:
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware; respond to queries either in-person or over the phone; write training manuals; train computer users; maintain daily performance of computer systems.
- Respond to email messages for customers seeking help; ask questions to determine nature of problem; walk customer through problem-solving process; install, modify, and repair computer hardware and software; clean up computers; run diagnostic programs to resolve problems; resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems; install computer peripherals for users; follow-up with customers to ensure issue has been resolved; gain feedback from customers about computer usage; and run reports to determine malfunctions that continue to occur.
Benefits Info:
Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.