Operations Manager

What are we looking for in our Operations Manager?

Russell Tobin & Associates is currently seeking an Operations Manager, 15 Months Contract role for one of our Fortune 500 clients, at San Francisco, CA (Remote). Apply today for immediate consideration.

Hourly Pay: $33 to $37 W2

Location: San Francisco, CA (Remote)

Duration: 15 Months Contract until Dec 2025

Description:

• Optimize operations: Provide recommendations to reduce onboarding SLA, improve operational rigor, and optimize accountability between Market Managers and Client.
• Operations management: Adopt a data-driven approach to ops workflows and systems enhancements.
• Reporting: Drive weekly reporting on New Active Listings, onboarding SLA, churn and reactivations. Identify opportunities to combine supply and quality reporting for Luxe leadership.
• Content accuracy: Collaborate with Host Comms to deliver campaigns asking Hosts to attest the accuracy of their listings.
• Ops tooling: Work in step with Scaled Ops on dedicated ops tooling intake and roll-outs. Document expected product changes and progress to date, update operational processes and develop training materials.
• Product migration: Serve as a change agent by designing and implementing change management strategies and deliver training sessions that facilitate the smooth adoption of new processes and tools across Luxe Host Operations.
• Stakeholder management: Build strong relationships with cross-functional partners across Market Managers, Product, Tooling, BizTech and Client.
• Partner management: Monitor daily and weekly reports and escalate edge cases to team lead and Senior Specialist.
• Productivity reporting: Drive weekly reporting on partner team’s productivity on onboarding and content accuracy clean-ups.

Skills:   

• 5+ years of operations management experience, with an emphasis on supply processing best practices & methodologies.
• Extraordinary project management skills and demonstrated experience leading complex, global programs and processes.
• Deep knowledge and experience using collaborative project management tools, processes, and CRM systems (e.g., Salesforce, G Suite etc).
• Excellent communication (written & verbal) and interpersonal skills with strong executive presence that will enable you to earn trust at all levels.
• Skilled in packaging and presenting complex analysis and recommendations clearly (Google Slides, Google Sheets and SQL).
• Ability to apply systems thinking to problem solving (e.g., Connecting a single problem to broader programs and tooling requirements).
• Experience building data interfaces in Salesforce and/or Airtable to streamline reporting, tracking and operational efficiencies.
• Background in enablement functions like training and change management.

Education:

• BA/BS degree; Experience working in a high-growth early-stage environment preferred.

Russell Tobin is a leading minority-owned professional and technical recruitment and staffing advisory organization. We are comprised of specialized practices focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts are able to provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies.

As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.

Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

Rate/Salary: Hourly Pay: $33 to $37 W2