Workplace Experience Specialist

What are we looking for in our Workplace Experience Specialist?

Workplace Experience Specialist 
Contract: 1 Month
PR: 20-27/hr depending on YOE 
Onsite: San Francisco, CA

Duties: You're an excellent communicator, comfortable interacting with all levels of employees,
management, and third-party vendors. You are detail focused, have impeccable judgment. You always lead with 'yes' but are comfortable saying “no” to requests that don't fit team / company goals. You're sensitive to employees' needs and the needs of the company and your team. You know that providing excellent customer service might mean dropping everything to sort out an unexpected problem, but that's OK; last-minute requests don't faze you!

Responsibilities

• Liaise with vendors, building managers and landlords as needed
• Maintains awareness of the workspace and submits janitorial and maintenance work orders as needed, communicating with appropriate partners to address issues
• Responds to customer requests and complaints promptly with accurate and thorough information according to the specific request
• Conducts guest registration through visitor management software
• Assists with light duty activities such as adjusting monitor arms, tightening screws on chairs, etc.
• Utilizes and maintains integrity of databases, supports data entry of required reports and other digital tools associated with service delivery, as requested
• Follows security and emergency procedures as defined for the property, and responds to emergency situations in a calm, efficient manner. Summons appropriate assistance and makes appropriate notifications in accordance with operating procedures
• Share resources, knowledge, and practices with teammates to improve the office
• Assist the Food & Beverage program, including placing and stocking orders as necessary
• Coordinate all in-office events for employees and provide building tours for new employees
• Process invoices while working cross functionally with Accounts Payable, and report any missing/delayed shipment payments to the Senior Workplace Specialist/Manager
• Maintain Workplace Experience master documents, spreadsheets, calendars and floor plans
• Perform other duties and special projects as requested
• Comfortable meeting and engaging with new people with a warm and engaging demeanor, ability to assess circumstances, empathize and offer help
• Utilize a high level of attention to detail as well as strong interpersonal skills
• Have a positive attitude and a strong sense of urgency in resolving any issues that may arise
• Intermediate skills with Google Suite. Comfortable with and embracing of new technologies and digital tools; such as apps, databases, financial management, work order management, social networking, cloud technologies, communications and handheld mobile technologies and applications

• Minimum of 3 years' experience in a fast-paced administrative role
• Ability to consistently deliver a high level of customer service
• Strong communication skills across employees at all levels within the organization
• Demonstrated ability to handle multiple tasks with little or no supervision
• Advanced problem solving skills
• Ability to triage and create sensible prioritization in order to continue to be effective
• Positive attitude; grace under pressure
• Accurate, organized, punctual and accountable
• Strong computer skills including experience with Google Suite

Rate/Salary: 20-27/hr