Change Management Specialist

What are we looking for in our Change Management Specialist?

Pride Global/Russell Tobin & Associates is seeking a Change Management Specialist to work for one of our top client work in Minneapolis, MN 55402 (Hybrid).

Apply today for consideration!

Job Title: Change Management Specialist

Pay Rate: $26/hr. to $28.13/hr. on W2.

Location: Minneapolis, MN 55402 (Hybrid).

Hybrid Position: 5 DAYS ON SITE REQUIRED for first 30 days and potentially longer depending on training needs. Following training, Candidates will be required in office 3 days per week(Tuesday-Thursday) Shift hours are from 8-5pm.

Duration: Till Nov 07, 2025, with possibility for extension

Training Period Training Period – 90 DAYS, SOME OT REQUIRED AFTER TRAINING PERIOD

Financial Industry/Banking Background Required

Education Requirements: A.S. DEGREE (Minimum) Preferred, or equivalent work experience - no specific field or area of study

Job Description:

• The Commercial Customer Service Treasury Management Support, Loan, and DDA Banker is the primary contact for commercial banking customers utilizing Treasury Management platforms. Maintains and expands the relationship with customers by providing overall customer support services.
• Works proactively to identify potential problems, compliance issues, and to maximize client satisfaction and encourage expansion of the relationship.
• Identifies products and services that meet customer's needs.
• Develops working knowledge of assigned area and accounts through frequent client contact and execution of standard departmental procedures.
• Ability to support customers in navigating Treasury Management products inclusive of all on-line platforms.

Basic Qualifications:

• Associate degree, or equivalent work experience
• Three to five years of experience in financial services industry

Duties and Responsibilities Include:

• Service customers phone and email inquiries.
• Assist customers in navigating on-line platforms and all Treasury Management products utilizing the Bank’s servicing tools such as emulation and co-browse.
• Maintain appropriate technical understanding of bank systems. Regularly attend trainings to support/expend knowledge base.

Preferred Skills/Experience:

• Excellent verbal, written, and interpersonal communication skills
• Outstanding customer service and problem resolution skills
• Proficient computer skills, especially Microsoft office applications
• Experience with department-specific systems
• Advanced knowledge of departmental and bank products and services
• Technical support and/or co-browse skills
• Preferred understanding of digital capabilities with experience in Information Technology environment
• Knowledge of Treasury Management Products/Services with preferred experience with GTM and Operations.

ABOUT US:

Russell Tobin is a leading minority-owned professional and technical recruitment and staffing advisory organization. We are comprised of specialized practices focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts are able to provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies.

As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.

Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

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Rate/Salary: Pay Rate: $26/hr. to $28.13/hr. on W2.