Application Support Engineer

What are we looking for in our Application Support Engineer?

Job Title: Application Support Engineer
Duration: 6+ months Contract potential to extend
Location: Milwaukee, WI 53212 Fully Remote
Pay range: $45-$55/Hr on W2 DOE

Job Description
Respond to, identify, and troubleshoot application-related issues to their full resolution.
Effectively communicate identified issues and their root causes to internal stakeholders both within and outside of the IT department.
Become familiar with the organization's operational processes and how they interact and leverage applications.
Identify issue trends and link them to underlying application bugs, defects, or operational processes, and assist in executing solutions.
Monitor application-related jobs, processes and performance using available tools, application log databases, and the feedback of internal stakeholders.
Work collaboratively within the scrum teams, IT department and internal operations teams.
Continually develop knowledge base articles for the internal team when an application-related knowledge gap is identified.
Constantly seek ways to improve processes and reduce manual operations.
Utilize programming skills to solve tech debt items.

Skills:
Bachelor’s Degree in related field required.
4+ years of professional IT experience.
Solid understanding of current/planned system service levels and disaster recovery procedures.
Progressively responsible experience with internetworking architectures in a production data center, or supporting a major operating system in a full scale, large volume production environment.
Proficient in troubleshooting in stage and production environment (e.g. spot errors in logging database).
Experience with ServiceNow and production support process.
Development experience with MS SQL query.
Experience with PowerShell.
Experience with C#.
Experience in AWS environment.
Excellent communication skills.

Benefits Info

Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.