Project Coordinator/Specialist

What are we looking for in our Project Coordinator/Specialist?

The Information Technology team at Russell Tobin & Associates is supporting a top technology and logistics company that has an opening for Project Coordinator/Specialist.

Locations:  San Francisco, CA (Remote) 

Position Type: Contract

Pay Range: $45/hr-$55/hr on W2 (DOE)

This position is partially remote, partially in-office, and partially travel-based as you will be regularly traveling to merchant sites in your region and across the country.

About the Role:

Looking for a Project Coordinator/Specialist to travel across the country to onboard restaurant merchants and implement strategic programs that enhance the experience merchants have throughout their life cycle on our platform, as well as the efficiency of their onboarding. You'll work cross-functionally between our sales, account management, operations, product, and analytics teams to build a delightful experience for our merchants.

You will report to the Manager of Launch and, Product Ops within our Platform Operations organization. This position is partially remote, partially in-office, and partially travel-based as you will be regularly traveling to merchant sites in your region and across the country.

You’re excited about this opportunity because you will…

• Interface directly with merchant restaurants and work tirelessly to improve their experience
• Create and execute plans for merchant onboarding strategy, building a seamless onboarding experience that delights merchants
• Perform a lot of hands-on work with hardware in addition to learning the ins-and-outs for client software configuration
• Create merchant training materials to encourage staff understanding and adoption
• Train merchant staff on effectively using new platforms
• Identify opportunities to improve upon existing merchant workflows to encourage adoption and maximize revenue
• Be able to achieve immediate results and adapt in an evolving work environment
• Look for ways to improve and want to shape the direction of the company

Required Experience

• Bachelor’s degree or equivalent work experience
• 4-5 years of work experience in account management, systems implementation, customer support, or hospitality.
• Able to complete tasks accurately, effectively and on time with superb attention to detail.
• Experience working successfully cross-functionally with individual contributors.
• Excellent external and internal customer support skills.
• Driven/led a successful (measured by adoption) business opportunity, developed process improvements, and enabled stakeholders on process changes.
• Experience working successfully cross-functionally with other departments.

Benefits Info

Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

#CB

Rate/Salary: $45/hr-$55/hr on W2 (DOE)