Customer Support & Administrative Specialist

What are we looking for in our Customer Support & Administrative Specialist?

Job Title: Customer Support & Administrative Specialist

Location: On-site, 100 Pearl Street, Hartford, CT
Schedule: Monday – Friday, 8:00 AM – 4:30 PM
Contract Duration: November 11, 2024 – February 10, 2025 (likely to extend)
Pay Rate: $24 - $27 per hour

Role Overview:
We are seeking a dedicated Customer Support & Administrative Specialist to provide comprehensive support as a single point of contact for product return inquiries, invoice payment updates, pricing questions, and order confirmations. The role includes handling a range of clerical and administrative tasks, requiring strong customer service experience and proficiency with Microsoft Excel, Word, and Outlook.

Key Responsibilities:

• Manage customer inquiries related to product returns, invoice statuses, pricing, and order confirmations.
• Deliver multi-skilled clerical and administrative support to maintain efficient operations.
• Utilize Excel for data management and tracking purposes.
• Communicate professionally with internal teams and clients via Outlook and other channels.

Qualifications:

• Proven customer service experience, with a focus on managing inquiries and providing clear updates.
• Proficiency in Microsoft Excel, Word, and Outlook.
• Strong organizational skills and attention to detail.

Pride Global offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.