Credit & Collections Analyst

What are we looking for in our Credit & Collections Analyst?

Our client, a global entertainment conglomerate based in Orlando, FL, is seeking a Credit & Collections Clerk on a hybrid basis.

Contract – W2 Non-Exempt

Location: Orlando, FL

Pay Range: $18.00 - $21.00 per hour DOE

Duties:

• Provides clear, concise, and timely communication to internal and external stakeholders
• Provides timely, efficient, and effective collection and dispute resolution efforts and customer engagement and a deep understanding of Customer-to-Cash processes and business models with a focus on strategic accounts and escalated dispute resolution
• With Manager guidance, negotiates complex customer settlements and payment plans with the appropriate approval authority
• Recommends accounts receivable for bad debt write-off and placement with third-party collections agencies
• Identifies and manages collection trends that delay collection and provides guidance to avoid bad debt loss
• Identifies and resolves procedural and operational issues that could adversely affect the collection of the accounts receivable
• Makes recommendations for process improvements focusing on the Customer-to-Cash cycle
• Contributes to the completion of monthly and quarterly reports, reserve recommendations, and Consolidated Accounts Receivable Report
• Prepares ad-hoc reports
• Manages the collection and dispute resolution of complex/strategic accounts receivable
• Meets with customers to discuss their business plans, credit risk, payments, risk mitigation, and process improvements
• Responsible for managing bankruptcies, insolvencies, and third-party collection
• Assists the Collections Team in preparation of ad-hoc reports to support business intelligence activities
• Assists in the development and implementation of new technologies to improve efficiency and effectiveness
• Develop and present business cases in support of systems changes or initiatives
• Works with business partners to implement appropriate strategies for managing the collection of the accounts receivable and resolution of disputes in support of the businesses
• Collaborates with business leaders to mitigate risk to the accounts receivables and future revenue
• Keeps abreast of industry, market, and business conditions.
• Provide overviews and alerts for high-risk delinquent customers
• Provides C&C leadership across business partners by resolving escalated collections issues, working with strategic accounts, and performing regular account and portfolio reviews
• Works with team to lead in execution of escalated collection and dispute resolution of technical, account, and procedural challenges
• Collaborates and solves problems – works with others to resolve significant issues, clarify or interpret complex information
• Engages with internal and external personnel and leadership
• Works with businesses and customers to support the free flow of profitable goods and services
• Prepares and presents Analyst presentations
• With Manager guidance, negotiates and advises customers and vendors with complex credit and business issues

Requirements:

• Working knowledge of commercial collections
• Knowledge of process flows and understanding of systems
• Working knowledge of contracts as it relates to the management of collection
• Understanding of bankruptcies and other forms of business failures
• Working knowledge of commercial collection
• Understanding of the Customer-to-Cash process of key Disney business models
• Knowledge of bankruptcy and insolvencies

Pride Global offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

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Rate/Salary: $18.00 - $21.00 per hour DOE