Learning and Development Specialist

What are we looking for in our Learning and Development Specialist ?

Russell Tobin + Associates is currently seeking Learning & Development Specialist to support our client. This is an excellent opportunity to work with a dynamic team and gain valuable experience in Consumer Services industry. Potential to extend or convert for the right candidate. Apply today for consideration!

Position:  Learning & Development Specialist

Location: Chicago, IL 60607 (onsite)

Duration: 6+ months with possible extension

Pay rate: $36-38.00/hr

JOB SUMMARY:

• Providing world-class support to our partners (riders, drivers and restaurants) is critical to our success.
• Building the capability of our support teams to consistently deliver elevated levels of service is challenging and complex - and incredibly satisfying!
• We are looking for a Learning Delivery Specialist to facilitate and implement our training programs across Community Operations.
• This role is pivotal in ensuring we’re able to create the best learning experience to increase retention and transfer of both technical and non-technical subject matter.
• In this role you will support our CS community to become more proficient in their role and perform at their best.
• Support Instructor led and virtual instructor led learning delivery in more than one environment (BPO/COE/GL), region and multiple LOBs
• Deliver train the trainer events
• Review training content and design (provide input / feedback)
• May conduct projects or perform tasks or larger projects
• Deployment of eLearning initiatives
• Measure performance post-training and act when goals were not met
• Spend time with the Field support team to stay up-to-date with their processes and training needs

Basic Qualifications:

• 2+ years L&D experience
• Previous facilitation experience
• Skilled in Google Suite
• Customer Support experience in a high-volume environment

Pride Global/Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

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Rate/Salary: $36-38.00/hr