Product and Technical Trainer

What are we looking for in our Product and Technical Trainer?

As an Product and Technical Trainer, a Typical Day Might Include the Following:

This position is responsible for consultative performance in all areas related to the solutions provisioning, implementation, and deployment of technical and business solutions to clients. The customer base consists of public and private sector agencies and businesses employing diverse information management and contact center environments.

Financial Responsibilities:

• As a billable and customer-facing role, this position has significant financial impact
• The Consultant’s time is billable and is recognized by the company as direct revenue. Ensure hours are accurately tracked and recorded on customer master account.
• The timeframe required for the Consultant to deploy a customer has a direct impact on the ability to begin recognizing revenue for new customers. Ensure deployments are completed timely, accurately and according to customer’s contract.
• The Consultant’s ability to satisfy his or her customers has a direct impact on the customer’s likelihood of loyalty and increased business.
• The Consultant’s ability to keep commitments, to hold him- or herself accountable and to handle delicate situations appropriately is critical to minimizing the exposure to liability.
• Ensure that adjustments made to customer’s account are completed in accordance with the Company’s Adjustment Policy.

Business:

• Present a professional image in conduct, attitude and attire.
• Assist with the development of client information management standards and evaluation of technology trends.
• Contribute to business area assessment, user needs analysis and business systems design.
• Assist with comprehensive cost/benefit analysis and preparation of business cases for new projects.

To Land This Gig You'll Need:

• 4-5 years of professional experience in adult learning/education.
• Implementation: broad skills in both technology & analysis; experience in communicating at a technical and functional level while managing business rapport.
• Business Optimization: deep skills around business analysis/call centers; experience in the KPIs and best practices of call centers and their operations.
• Professional and confident public presence; experience in commanding large audiences as a trainer and/or speaker.
• Desired personal profile: analytical, inquisitive, service & team-oriented, friendly demeanor, early adopter.

Bonus Preferred:

• Prior consulting experience.

Rate/Salary: 12m JPY pa