Application Support Engineer

What are we looking for in our Application Support Engineer?

Application Support Engineer - Stevenage (Onsite) - 3 months (Extendable) - £300-330 PER DAY UMBRELLA

ROLE SUMMARY

• We are for looking someone with broad knowledge but not specialist in App support and infrastructure.
• Applications, End User Support.
• Responsible for the efficient operation and support of applications within the Mechanical Design Department.
• Specializing in, identifying, and solving problems and advising users

DUTIES AND RESPONSIBILITIES:

The Support Engineer will:

• Provide extensive end user support for Mechanical Design application for over 3000+ users.
• Be responsible for delivering support across 3 UK sites – Stevenage, Bolton, and Filton.
• Assist in the definition of best practice and processes associated with Mechanical Design applications.

COMPETENCIES:

• Good knowledge of application/s support
• Develop effective resolutions for user problems and system errors.
• Adaptability to different personalities and levels of user knowledge.
• Confidently be able to present complex subjects to different target audiences.
• Good verbal and interpersonal communication skills.
• Ability to work autonomously.

• 1st/2nd level operations experience with Application support team or service desk
• Experience of working to SLA's
• Problem determination skills
• Self motivation
• Ownership and management - Able to work alone on tasks once trained
• Methodical - Common sense
• Communication skills
• Problem triage
• Team player
• Aptitude
• Quick Learner
• Professionalism

KEY SKILLS

• Windows experience
• Onsite availability
• Working within a Support team environment
• Sec Clearance
• Must be willing to apply for DV Sec clearance if not already held
• SQL Awareness
• Analytical skills
• Log analysis competency
• Window 2016 server knowledge and above
• Window OS skills - Strong
• App Packages
• VM's
• Enterprise services Experience – Active Directory/DFS/Certificate Services/Keystores/IIS Web Services/Apache Tomcat
• Security Patching
• Release management and Change management
• Problem Management
• Root Cause Analysis skills

Nice to Have But not Essential:

Windchill administration / implementation.

• Ideally have spent significant time administering / configuring Windchill and completed Windchill 10.2 or 11.
• Implementation of Windchill 10.2 or above.
• Administration of 10.2 and above.
• Knowledge of deploying Creo Parametric/Office PDF workers.
• Awareness of Creo Parametric / Creoview.
• CREO Illustrate

 Windows 10 OS / Windows Server OS – 2012 onwards.

• Must have strong Windows OS administration knowledge.

 Should have some basic knowledge of the following:

• ESX VMWare.
• ESX infrastructure.
• ESX snapshots / restores.

Enterprise services.

• Active Directory.
• Certificate Services / certificate keystores.
• IIS Web services.
• Apache Tomcat

SQL

• Some knowledge of MS SQL Server databases.
• Knowledge of the use of SQL management studio.
• Knowledge of SQL command language in order to perform queries and updates within SQL database.