Infrastructure Operations Manager

What are we looking for in our Infrastructure Operations Manager?

Infrastructure & Operations Manager – 12 months contract – Remote/hybrid (Work from the office in Maidenhead 1-2 times per month)

Overview:
Leads the Productivity and Collaboration Centre of Excellence which is part of the Digital Workplace. Partnering with I&T functions and the rest of the business to develop collaboration products and solutions that follow the appropriate governance and best practices. Establishes and manages a flexible pool of third party resources. By forging strong relationships across the entire business, they will promote and partner with colleagues to build a collaborative and productive workplace and workforce.

Drive and manage change for enhancements to existing technologies and provide consultation and resource for larger I&T strategic priorities within the Digital Workplace collaboration and productivity area and impacting technologies, including:

• Delivery of solutions that are identified within the Digital workplace program
• Champion Digital Workplace Services standards in business-led projects
• Provide oversight to prototypes, proof of concepts, or full product deployments
• Provide regular updates to the business/stakeholders on status of projects/changes
• Provide feedback to ensure continuous improvement on change/project framework
• Ensure that the infrastructure team (including non-employees) are trained and complying with the appropriate regulatory guidelines (e.g. cGMP), global I&T procedures, I&T standards, I&T practices and Computer Systems Validation methodology as defined by QMS (global I&T Quality Management System)
• Represent Director, Workplace Experience Delivery in meetings and forums where Infrastructure Experience is involved or relevant
• Participate and contribute to the Infra Experience initiatives and projects, and take the lead when required or assigned by Director, Workplace Experience Delivery
• Act as the accountable delivery lead for the DWS BAU projects that have a significant impact on the colleague experience and satisfaction

Must have:

• 8+ years of relevant IT experience including specific experience
• Pharmaceutical/Biotech or similarly regulated environment experience is preferred.
• Deep understanding of and practical experience in Microsoft Collaboration and productivity tools, including but not limited to: Teams; OneDrive; Stream; Delve; Power Platform and other third party tools that supplement e.g. Nintex, ShareGate
• Deep experience creating business solutions based on Microsoft 365 platform development, including: Power Apps, Power Automate, Power BI, SharePoint
• Computer literacy with Microsoft Office products, such as Project, PowerPoint, SharePoint, Excel, and Visio
• Knowledgeable with all aspects of the SDLC (Systems Development Life Cycle) and agile methodologies
• Experience of a highly regulated IT environment or good documentation culture, including formal change management processes
• ITIL qualified, or equivalent knowledge gained through work experience

Education:

Bachelor’s degree or equivalent; education preferably concentrated in IT, Engineering or Science; Master degree or post graduate coursework is preferred