Customer Service Representative - Wholesale

What are we looking for in our Customer Service Representative - Wholesale?

Russell Tobin's client, a leading manufacturing company, is hiring Customer Service Representative at New York, NY (Remote) (For local candidates only)

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Employment Type: Contract/Remote

Location: New York, NY 11050 (Remote)

Pay range: $17.50/hr - $20.00/hr 

Job Responsibilities:

• Answers incoming calls and processes orders.

• Resolves customer complaints, troubleshoots issues to determine best path for resolution.

• Correctly documents customer interactions and tracks call types.

• Maintains support service levels and upholds Luxottica’s Customer Service standards.

• Owns follow up with customers to resolve inquiries regarding order status, shipping status and stock availability.

• Takes inbound phone calls for up-to 90% of assigned shift.

• Performs all other duties as assigned.

Basic Qualifications:

• High school diploma

• 1+ year(s) of experience working in customer service, hospitality or call center environment

• Excellent telephone etiquette, including the ability to communicate with confidence in a clear, professional speaking voice

• Strong verbal and written communication skills

• Demonstrated listening and comprehension skills

• A clear team player with strong interpersonal skills

• Ability to maintain composure when dealing with difficult customer situations

• Excellent time management skills – must be able to prioritize tasks efficiently

• Strong PC skills including MS Office; Word and Excel

• Ability to navigate information systems and internet

Preferred Qualifications:  

• Higher education degree

• Previous experience using SAP

• Previous experience in the optical industry, full knowledge of Luxottica’s optical products and a strong command of the industry language

• Bilingual French

Benefits Info

Pride Global offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

Rate/Salary: $20.00/hr