CSR Call Center

What are we looking for in our CSR Call Center?

Job Title: CSR Call Center

Location: East Syracuse, NY 13057 (ON SITE)

Job Pay Rate: $18 – 19/hour on W2

Job Type: 2+ Years Contract role

Shift: 1st Monday - Friday, 8am - 5:00pm

Job Description:

Supports pre-delivery and after-sale support to customers which may include product ordering, availability and delivery.  

If you thrive in a fast-paced environment and are looking for an opportunity to develop your customer service career, then we have a great opportunity for you.

We are seeking a motivated, process-oriented individual in our Customer Care Center to support our customers via telephone and written communications.

Our channel includes end user-homeowners, installing and servicing contractors, and distributors.

Our Call Center is a high-volume, fast paced and metric driven call-center team atmosphere with high emphasis on customer satisfaction.

Provide exceptional customer support to homeowners.

Handle homeowners to assist with locating local service providers.

Manage all customer interactions via inbound/outbound phone, email, and written correspondence.

Assist consumers with troubleshooting Wi-Fi connectivity and Remote access on website or phone applications.

Communicate customer facing issues to management and identify areas of opportunity

Collaborate with internal departments to resolve customer opportunities

Actively participate in departmental Carrier Excellence initiatives as well as agent certifications

High School Degree/GED

2+ years of experience in a call center and troubleshooting

Working knowledge of call center tools such as CRM (Customer Relationship Management software) and phone tools (Salesforce experience preferred)

Ability to handle between 75-90 phone calls per day while maintaining a positive/responsive attitude with the customer

Excellent customer service skills

Strong written and oral communication skills

Proficient in MS Office (specifically Word and Excel)

Strong analytical skills, accuracy and attention to detail

Sense of urgency; strong organizational skills and ability to handle multiple tasks at one time

Creative problem-solving skills

Self-starter and well organized, able to multi-task and prioritize work

“Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.”

#CB

Rate/Salary: 18-16