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Service Desk Analyst in Woodbridge Township, NJ at Pride Health

Date Posted: 2/10/2019

Job Snapshot

Job Description

Pride Health is seeking candidates for a Service Desk Analyst position with a top healthcare institution in Philadelphia, PA. Our client is looking for a full-time employee who is available for a 3-month contract starting on January 3rd, 2019.

Responsibilities: 

  • Configure PCs, printers and other end user devices for .
  • Serves as the first point of contact for the Information Services Department and act as a liaison between the client community and the rest of the Information Systems Department.
  • Adheres to Service Desk standards, processes and systems required to deliver consistent high quality customer service.
  • Diagnoses and resolves problems which may involve hardware, packaged software, proprietary software and peripheral equipment over the phone, via remote control tools or on-site.
  • Demonstrates basic knowledge of services support as relates to addressing Hardware (PC or End-User Devices & peripheral equipment), and application software, and operating system issues.
  • Exhibits sound customer service skills by effectively handling customer problems and ensuring proper escalation procedures are followed to problem closure.
  • Demonstrates sufficient knowledge of call log tracking to record accurately all needed information.
  • Manages service queues and recommends new queues to insure proper categorization and assignment of issues. 
  • Understands and complies with all enterprise and Information Services departmental information security policies, procedures and standards.
  • Support the integration of information security in the development, design, and implementation of  technology resources that process, transmit, or store information.
  • Support all compliance activities related to state, federal regulatory requirements, healthcare accreditation standards, and all other applicable regulations that govern the use and disclosure of patient, financial, or other confidential information.

Requirements:

  • High school degree required, Technical School Diploma or equivalent preferred.
  • Minimum 2-3 years experience providing End User Device support, Service Desk support or equivalent experience/knowledge.
  • Prior customer service experience
  • A+ Certification

Preferred Skills:

  • ACSP, MCP, MCSA, ITIL Foundations, CCNA, Lexmark & Lenovo Self Maintainer 
  • Customer service oriented team player with first-rate communication, documentation, organizational, problem solving, written and verbal skills.
  • Must have working knowledge of many various pieces of equipment and software including printers, terminals, PCs, networking and telecommunication hardware, etc.  Knowledge and understanding of issues inherent to Microsoft software including, but not limited to security, deployment, imaging, auditing, licensing and compliance; deployment and upgrading; features and functionality.
  • Working knowledge of the TCP/IP protocol.
  • Knowledge of medical terminology helpful and previous medical IT background preferred.

Please apply here or send resume directly to sarah.campbell@pride-health.com.