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Patient Experience Specialist in Jacksonville, FL at Pride Health

Date Posted: 5/29/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Experience:
    Not Specified
  • Date Posted:
    5/29/2019

Job Description

Pride Health has an immediate opening for a Patient Experience Specialist to join a healthcare facility in Jacksonville, FL.

Duties:

  • Collaborate with departments and divisions (physicians, operational leaders and frontline staff) in responding to patient concerns that are received via letter, website, comment card, in-person or telephone.
  • Serves as a liaison between customers, patients and/or their families (i.e., support, clinical departments, and administration) and provides insight and information as it relates to service recovery and complaint management processes.
  • Provides a specific channel through which patients can seek solutions to problems, concerns, and unmet needs, in both outpatient and inpatient setting
  • May be assigned to help create complaint data reports and share metrics, which may include complaint and other quantitative/qualitative data.
  • May assist with service recovery training. May assists in a service role through institutional projects as directed and approved by the Patient Experience Manager.

Qualifications:

  • Bachelor’s degree plus 2 years of experience in healthcare OR 6 years of healthcare experience.
  • Emphatic and relationship-centered communications with patients and families including face-to-face meetings, phone calls, and letter correspondence.
  • Requires an understanding of associated regulatory and legal requirements and proficiency with all patient-related electronic medical record applications.
  • Requires broad organizational awareness to perform quality analysis and research of patient complaints.